Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet!
What You Can Expect
The IT Technician performs a combination of the following technical IT support activities with minimal supervision:
Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. May provide support in-person or virtually. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected. May be required to lift/move technical equipment. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.
How You'll Create Impact
Duties & Responsibilities
Provide direct customer support for Zimmer IT assets
Execute and help define IT processes and standards
Enforce global/local security policies
Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
Assist other IT staff in various IT projects, as needed
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the \"essential functions\" for purposes of the ADA.
What Makes You Stand Out
Your Background
Physical Requirements
Travel Expectations
Up to 10%
Please note this is an onsite position, M-F with an 8am-5pm Schedule. There is not a requirement to work on weekends and you will not be on an \"on call\" rotation.
EOE/M/F/Vet/Disability
What You Can Expect
The IT Technician performs a combination of the following technical IT support activities with minimal supervision:
Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. May provide support in-person or virtually. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected. May be required to lift/move technical equipment. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.
How You'll Create Impact
Duties & Responsibilities
Provide direct customer support for Zimmer IT assets
Execute and help define IT processes and standards
Enforce global/local security policies
Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
Assist other IT staff in various IT projects, as needed
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the \"essential functions\" for purposes of the ADA.
What Makes You Stand Out
- Ability to work successfully within a team and build effective working relationships
- Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
- Strong understanding of end-user IT technology; basic understanding of networking technology preferred
- Effective interpersonal and communication skills (written/verbal)
- Analyticaland critical thinking skills
- Must be able to multitask and prioritize work effectively
- Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a "can do" approach
Your Background
- High School diploma required; bachelor's degree in Information Technology or related field preferred
- Technical IT certifications preferred
- 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience
Physical Requirements
Travel Expectations
Up to 10%
Please note this is an onsite position, M-F with an 8am-5pm Schedule. There is not a requirement to work on weekends and you will not be on an \"on call\" rotation.
EOE/M/F/Vet/Disability