Patient Acccess - Financial Counselor

WellStar Health System Douglasville, GA

About the Job


How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.


The PAS Financial Counselor III represents the Hospital in financial matters pertaining to obtaining payment on patient accounts during pre-admission, inpatient, and outpatient phases of the patient’s visit. Acts as intermediary with Admitting, Business Office, patients and family members while the patient is hospitalized.  Coordinates full patient financial counseling, education & referrals, employs and completes all patient liability collection escalations through proper collection of all estimated patient liabilities, including co-payments and unmet deductibles before, during and after time of service. Verifies insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records.  Verifies and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services.  Responsible for promptly and efficiently responding to patient inquiries regarding charges and account settlement. Information is collected and responded to via phone or in writing for email and written letters.  Working knowledge of the rules and regulations pertaining to government programs.


Required Minimum Education: Associates level Degree (AA/AS), or equivalent post-secondary education such as Diploma in Business Management offered through an accredited university, community, or technical college.

Preferred Minimum Education: Bachelor’s Degree

Required Minimum Experience: At least two years in a healthcare setting performing financial counseling or functions consistent with preservice operations including healthcare collections. Must possess healthcare experience in Patient Access Service, Patient Financial Services.

Required Minimum Skills: Typing or data entry competency of at least 40 words/minute. Cash handling and balancing. Demonstrated professionalism, effective communication skills and active listening skills. Proficient in current electronic medical record system, EPIC is preferred.

Preferred Skills: Knowledge of medical terminology, CPT codes, HCPCS & ICD-9/ICD-10 codes. Detail understanding and interpretation of Explanation of Benefit’s (EOBs).

Required Minimum Certification: Certified Revenue Cycle Representative* (CRCR).

*CPAR or CHAA are acceptable minimum certification and CRCR must be obtained within 120 days of hire.


Other: Mandatory completion of:
Patient Access Services (PAS) Operations Onboarding Training followed by a minimum passing score of 90% on final exam within 45 days of hire. Staff who do not pass after 3 attempts will no longer meet the minimum requirement and will subsequently have the option to meet with the Talent Acquisition Specialist to assess other positions available within the health system.

We’d like to invite you on a career journey like no other! In return for your contributions, we’ll help you make the most of all life’s moments – on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy.  We think it’s pretty simple – we care for our team members and our team members care for the community.

Make a difference in patients’ lives… and your own! Here, it’s more than healthcare – it’s CareerCare!