Associate Director Marketing Operations
Walmart BENTONVILLE, AR
About the Job
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Drives informed decision-making and ensures resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business; identifying potential risk; creating communication strategy and content; educating sponsors, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle.
Directs the prioritization, scoping, evaluation, and feasibility assessment of multiple, competing, and enterprise-wide projects by directing program and project managers in the selection and facilitation of a cross-functional team of stakeholders; communicating goals, objectives, and priorities of the department to key business stakeholders; and influencing departmental strategic plans.
Directs program management process improvement by overseeing gap analyses; evaluating and determining practicality of improvement opportunities; developing improved processes based on best practices and standards; ensuring alignment of process improvement with department and company strategy; providing guidance to project leads on process improvement; gaining buy-in and approval from leadership on process improvements; and overseeing the implementation of processes.
Oversees program performance by reviewing projections compared to actual results; identifying key performance indicators and trend data; guiding return-on-investment analyses; reviewing customer response and feedback from key stakeholders; addressing cross-functional program and project issues; collaborating with teams across the company to leverage processes in order to increase service and product capabilities.
Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
Bachelor's degree in Business, Human Resources, Legal, or related field and 5 years’ experience in project management, compliance, operations management or related area OR 7 years’ experience in project management, compliance, operations management, or related area.
4 years’ experience using intermediate functionality of Microsoft Office.
4 years’ experience leading cross-functional teams.
Additional Preferred Qualifications
Over fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: helping our customers save money so they can live better. When you join our Walmart family of brands (Sam's Club, Jet.com, Hayneedle, Modcloth, Moosejaw, Bonobos and many more!), you'll play a crucial role in shaping the future of retail, improving millions of lives around the world. Our associates have championed causes like U.S. job expansion, responsible global sourcing, female entrepreneur empowerment, and much, much more, establishing Walmart as a leader in sustainability, corporate philanthropy and employment opportunity. What could you accomplish with Walmart?
This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.