Employee Services Associate

Vertex Pharmaceuticals Inc (US) Boston, MA

About the Job

The Employee Services Associate will report to the Associate Director, Employee Services and in collaboration is responsible for establishing a best in class pre-hire experience for new hires. This role is also responsible for ensuring quality management and fulfillment of HR Service requests. In this role, the incumbent will develop broad and comprehensive experience, skills and knowledge in global HR organizational policies, procedures and practices.


Key Duties and Responsibilities:

  • In partnership with the broader Employee Services & Employee Experience Teams, design and facilitate an optimal process for pre-boarding
  • Partner with HRIS and GIS to design, test and implement process in Workday, ServiceNow and, if needed, other peripheral systems
  • Generate offer letters and employment contracts, validate for accuracy and ensure all supporting offer documents are distributed, received and filed appropriately based on local legislation
  • Initiate and adjudicate background investigations
  • Respond to requests / inquiries from candidates and employees (prioritizing as appropriate) and execute on the key tasks and activities in accordance with defined procedures and guidelines
  • Assist in delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations
  • Responsible for the adherence of SOPs, work instructions and process maps
  • Aid with the creation of knowledge articles
  • Contribute to review and testing of new or updated contact channels and the design and continuous improvement of employee life cycle process via Service Excellence framework
  • Coordinate projects and deadlines directly or in collaboration with others.

Knowledge and Skills:

  • Experience with HR software, case & knowledge management systems, e-file or document creation tools a plus
  • Knowledge of Workday and Service Now a plus
  • Proficient in Microsoft products (Excel, Word, PowerPoint), Visio a plus
  • Fluency English is required, other languages a plus
  • Strong collaboration and communication skills across cultures and management levels
  • Ability to multi-task and prioritize confidential workload
  • Strong customer service skills with the ability to network effectively
  • Strong interpersonal, written and oral communications skills
  • Ability to multitask and to be flexible to work assignments
  • Strong organizational skills
  • 10% travel – domestic and international

Education and Experience:

  • Bachelor’s Degree Required in either Business, Engineering or Human Resources
  • Current or previous Intern/Co-op/Industrial Placement experience at Vertex
  • Typically requires less than 1 year of experience or the equivalent combination of education and experience