Core Responsibilities
1. Handles complex High Net Worth client requests. May follow up with internal partners or clients directly to resolve outstanding issues.
2. Follows standardized procedures to resolve client issues. Conducts research to fulfill complex client requests and transactions. Educates clients on Vanguard's products and service offerings to enhance client experience and fulfill investment needs.
3. Identifies applicable internal partners to collaborate with to develop solutions to complex issues.
4. Ensures client inquiries are resolved and communicated within defined service levels. Ensures all communications are within regulatory guidelines and are accurate, clear, and concise.
5. Develops and maintains proficient knowledge of Vanguard funds, products, and services. Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients.
6. Participates in special projects and performs other duties as assigned.
Qualifications
- Minimum of two years related work experience required. Experience in client services preferred.
- Undergraduate degree or equivalent combination of training and experience required.
- This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.