Core Responsibilities
1. Identifies client needs and works with internal partners to determine a solution. Partners with sales executives in business development and sales processes.
2. Maintains client records and ensures compliance with Vanguard methodology and investment guidelines.
3. Supports the analysis of client investment risk tolerance, discusses appropriate savings or spending strategies, and provides additional financial planning solutions.
4. Conducts periodic reviews of portfolios and creates reports that address ongoing client advisory needs.
5. Implements wealth building strategies based on Vanguard's investment philosophy and client goals.
6. Develops an understanding of client financial situations.
7. Develops general knowledge of Vanguard funds, products, and services to help educate clients. Maintains general understanding of financial planning, capital markets, and the Financial Services industry.
8. Participates in special projects and performs other duties as assigned.
Qualifications
- Two years experience in client relationship management or customer service preferred. Experience within Financial Services industry preferred.
- Undergraduate degree or equivalent combination of training and experience.
- This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.