About the Job
As a Lift Operations Team Lead you are responsible for staff supervision, training and development. This position will maintain high expectations and accountability towards employee/guest safety, customer service and operational excellence.
A day in the life of a Team Lead :
- Schedule your staff to appropriate stations within your zone on the mountain.
- Deliver safety meetings, convey resort updates and perform active warmups with a 40-50 operator staff.
- Train and supervise proper opening procedure and maze set-up.
- Communicate effectively to dispatch and other mountain operations departments to ensure accurate opening times of the chair lifts.
- Maintain your team's level of professionalism and standard of excellence according to our guest service expectations.
- Observe and improve the loading techniques of new employees to ensure the highest degree of safety for our guests.
- Assist the department Leads with their task to provide duty-free breaks and lunches according to California law.
- Train how to use a variety of tools to reshape snow surfaces to specification. Keep track of the department's inventory and maintain the working condition of our equipment. Help the supervisor with ordering supplies.
- Encourages a safety culture with your team and set a goal of zero work related injuries.
- Track team member's hours worked and make appropriate decisions to keep labor costs accurate to volume.
- Correctly coach and discipline when needed. Work closely with the assistant manager and the manager to complete all documentation according to HR expectations.
- Make certain your lift terminals are shut down correctly and that all state documents are completed and filed.
- Other duties as assigned by management.
- High School Diploma or GED. Possess a valid driver's license.
- Have advanced ski/snowboard ability.
- Be able to lift 50 lbs., climb, balance, stoop, kneel, crouch, crawl, stand, walk, push, pull, grasp, feel, hear, see, repetitive motions. Must be able to adhere to an early morning starting time .
- Be able to work up to 10 hours in all winter weather conditions at altitude (7800' - 9800').
- Minimum one season of previous Lift Operations supervisory experience
- Able to use MS Office Proficiently.
- Comfortable with seeing/hearing/feeling explosions used for avalanche mitigation.
Having opened for business less than 30 years ago, Snow Creek has already converted thousands of first-timers into lifelong skiers and riders. Join our team and continue creating epic experiences for guests at Kansas City's premier winter destination. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.