User Researcher - Human Factors

Thermo Fisher Scientific Carlsbad, CA

About the Job

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work that helps make the world healthier, cleaner and safer. You will have real impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information
Carlsbad, CA / Life Science Solutions Group

How will you make an impact?

This position is part of the User Research team in the LSG central Experience Design Center. The Experience Design Center has three locations, Carlsbad, Boston, and Amsterdam. The Experience Design Center is made up of three disciplines: User Research, Industrial Design and User Experience (Digital Design of Interface and Software).

User Researchers will work in collaboration with the Experience Design Center designers to design and conduct research for product development that includes screening of and recruiting users of our products for both remote and in person surveys, questionnaires, interviews, observations and usability testing of both physical and digital concepts using HF and UX methodologies and metrics. This is not a design role, it is a customer research role.

What will you do?

  • Act as senior researcher and lead on user research programs. Work with stakeholders to understand project objectives, identify when user and design research should be conducted, and determine appropriate research methods, including but not limited to ethnographic research, focus groups, and usability testing.

  • Develop and deploy research plans, including participant recruitment, testing logistics and protocol. Conduct and manage testing, independently or with a project team.

  • Conduct and/or manage data processing. Analyze and synthesize user research and define appropriate functionality and product requirements to drive short term wins or future re-designs. Support project teams synthesis of user research data with other technical and business data. Analyze research findings, develop insights and present to project teams and stakeholders.

  • Work with interdisciplinary teams of designers and engineers to generate concepts and specifications for both physical products and digital interfaces and demonstrate those concepts to key stakeholders.

  • Develop user personas and scenarios to clarify results of user research and focus the teams design efforts on the needs of key users.

  • Perform detailed analysis of internal and external products.

  • Provide accurate, well-defined, and articulate verbal and written presentations to stakeholders.

  • Conduct frequent and direct contact with stakeholders regarding deliverables and general project communications to maintain and improve stakeholder relationships and to ensure stakeholder satisfaction.

How will you get there?

Degree: Master’s degree in human factors, usability engineering, psychology, and/or research from an accredited school and 7+ years of work experience or a combination of education and relevant work experience.

Experience: 7+ years as an end user researcher or customer researcher in product development of consumer or medical device products that include cloud, app, desktop software as well as physical products.

Knowledge: Must be knowledgeable in HF and UX methodologies, synthesis and tools including ease of use analytics such as CAS, SUS and ease of use.

Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.