Sr. Software Engineer Manager

Toshiba Global Commerce Solutions
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Job Details

  • Location: Zapopan, Mexico, 99999
  • Date Posted: 2022-05-05
  • Employment Type: Full Time
  • Category: Engineering
  • Req Number: SRMAN003859
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Sr. Manager Engineering

The company

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What you will bring to the team

The Sr. Software Engineering Manager will be responsible for leading a team of highly experienced direct reports, including Software Architects, Software Engineers, Automation Engineers, Test Engineers and Project Managers, towards the development and support of TGCS strategic products for the worldwide retail market. The manager will be responsible for the conception, design, development, test, lifecycle and support of multiple software solutions. The Manager will provide subject matter expertise and team leadership skills to multiple missions/functions within the software development and professional services organizations, managing teams of junior to advanced skilled engineering professionals. The Manager will also be a leader of the cross-functional team responsible for planning, developing and releasing the software solutions to the market. They will develop and nurture key relationships with product management, business partners, services, finance, procurement and other supporting groups to ensure the timely release of solutions that will fully satisfy demanding customer expectations. This position requires extensive people management experience, proven knowledge of software engineering practices / processes and program management skills to drive cross-functional team activities with the understanding of requirements and business drivers for the new products and solutions.

What you will be doing:

Your typical day as a Toshiba Sr. Manager Engineering will involve:

  • Provide Subject Matter Expertise and Team Lead several Missions which consist of junior to highly experienced engineers across multiple disciplines. Delivery of high-quality product releases and functionality. Successfully manage and coordinate complex, multi-phased programs by guiding cross-functional teams and business partners to define, scope, plan, and deliver high-quality software products. Manage the performance of the development team ensuring product commitments are met with respect to quality, budget, and schedule.
  • Collaborate with Internal Sr. Leadership, TTEC Executive Leadership and other internal Business leaders to plan, develop and execute the Software Products strategy in concert with multiple cross-functional teams. Partner with internal stakeholders to enhance and compliment Software Strategies.
  • Promote continuous process improvement and sound software engineering practices across a global team that will enable the development and support of an innovative product. Ensuring Agile practices are applied and followed. Identify and resolve problems, gaps, and challenges in engineering processes.
  • Act as the single point of contact for all project activities, schedule, and status. Ensuring proper communication on development deliverables as appropriate up through executive management levels within the organization.
  • Enabling the sharing of best practices across a global development team. Foster an environment of collaboration, trust, and accountability for departmental and cross-functional teams.

Naturally To be successful in this role, you must have and know of
  • Bachelor's Degree in Computer Science with 10+ years of related, or equivalent experience.
  • Extensive experience in managing software development teams and projects.
  • 6+ years people management experience including performance management, motivation, career development and dealing with conflict.
  • 10+ years managing software development projects.
  • Provide Subject Matter Expertise in multiple engineering disciplines across Software Development, Quality Assurance and Professional Services, leading teams of Software Development and Quality Assurance Engineers.
  • Strong analytic and logical problem-solving skills, collaborative and teaming skills.
  • Possess a level of comfort to work “in the weeds” with technical software development teams, as well as at a portfolio level with high-level executives.
  • 6+ years of experience in Agile development.
  • Product knowledge in the area of Retail and Point-of-Sale applications will be a plus.
  • Strong written and verbal communication skills, fluency in English

Preferred skills:
  • Strong Domain Knowledge of Retail Products and Solutions
  • Proven track record managing teams and implementing innovative strategies and programs.
  • Possess critical thinking to evaluate complex strategies and develop recommendations.
  • Executive Stakeholder Management & Influencing Skills
  • Demonstrated business acumen for managing diverse & global staff and global third-party vendors
  • Ability to achieve goals through influencing, partnering and developing productive relationships with leadership across the business and vendor relationships.
  • Proven experience in achieving operational excellence and developing end-to-end procedures with a keen ability to identify improvement opportunities and implement change.
  • Possess strong consulting skills and the ability to quickly assess situations, identify gaps and possible solutions.
  • Develop and maintain effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions; collaborate, address conflict and resolve issues on a timely and effective manner.

We offer:
  • Career plan and real growth opportunities
  • Constant training, tutoring, online corporate courses, eLearning and more
  • Pleasant work environment (game room, nap area, amenities and more).
  • Flexible work hours and dress code
  • Hired directly by Toshiba and 100% under payroll
  • Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
  • Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)
  • Savings fund for employees, capped at the limit of the law
  • Grocery coupons
  • 12 days of vacation plus 6 floating days
  • Relocation bonus

We offer competitive compensation and benefits focused on employees, their economic development and well-being as well as their professional development, taking care of the balance between their personal and work life, join us! and be part of our Toshiber team

Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.