Cross Functional Operations Specialist

Tiffany & Co.
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Job Details

  • Location: Queens, NY
  • Date Posted: 2021-03-05
  • Employment Type: Full Time
  • Category: Technology
  • Req Number: 43846
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The Cross Functional Order Specialist is responsible for the accurate daily processing and analysis of repair orders and material inventory including both systematic and physical movement of merchandise throughout the TSC. The CFOS will support daily workflow peaks throughout the facility as well as supporting low staffing as needed. In each role the CFOS reviews repair orders and their merchandise to ensure accuracy and identify potential issues.  In addition, the Specialist stages repair orders for movement through the facility, while maintaining merchandise security.


  • Provide functional coverage in the Material and Vault Operations departments as needed to ensure business goals are met
  • Provide efficient, timely and accurate physical and systematic analysis, processing and movement of repairs and material in both departments.
  • Accurately enter timing and pricing of estimate orders, using product knowledge and jeweler feedback as resources
  • Identify and communicate potential order issues
  • Ensure accurate order information, including but not limited to item description, order type, complete repair request and identification of counterfeit merchandise
  • Act as a liaison between the Service Center and relevant vendor
  • Proactively work with management with any repair service issues and/or customer escalations
  • Respond professionally to all emails in a timely manner
  • Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needIdentify opportunities for process improvement and collaborate accordingly with responsible parties
  • Act as an internal customer advocate by working with all departments at the TSC and obtaining information necessary for resolution of customer issues
  • Identify opportunities for process improvement and collaborate accordingly with responsible parties


Required Qualifications

  • 2 years business experience with strong operational background
  • Experience working in an operations, technical or luxury retail environment
  • Ability to work using microscope for extended periods
  • Proficiency with Microsoft Excel, Word and Outlook
  • Knowledge in AS400, MIPS, POS or Compass
  • Flexible work schedule and ability to work overtime as needed, including possible weekends
  • Customer Service orientation
  • Strong attention to detail
  • Strong English language verbal and written communication skills
  • Ability to shift tasks to meet daily business needs
  • Strong initiative and the ability to work without constant direction
  • Demonstrated ability to identify and provide resolution for areas of improvement
  • Excellent organizational abilities to manage and prioritize multiple tasks
  • High ability to collaborate, build strong business relations and influence without direct authority

Preferred Qualifications

  • Undergraduate degree
  • Completion of Graduate Gemology degree or completion of courses
  • Previous microscope experience
  • Knowledge of shipping and tracking systems