Technical Application Specialist (m/w/d) HLA & Transplant Diagnostics

Thermo Fisher Scientific Hennigsdorf, Brandenburg

About the Job

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

About One Lambda
The Transplant Diagnostics division (TDX), also known as One Lambda a part of Thermo Fisher Scientific, is the worldwide leader in HLA typing and antibody detection assays and is known for its commitment to quality, service and innovation. Founded in 1984 by Dr. Paul Terasaki, a pre-eminent researcher in the field of transplantation, One Lambda is a pioneer in transplant diagnostics. One Lambda’s tests are used by transplant centers for tissue typing, primarily to determine the compatibility of donors and recipients pre-transplant, and to detect the presence of antibodies that can lead to transplant rejection. One Lambda develops and distributes several lines of HLA typing and antibody detection tests utilizing serological, molecular, ELISA, Flow and Luminex® XMAP® technologies. In addition, One Lambda also manufactures laboratory instrumentation and computer software that are used to simplify and automate testing procedures and final test evaluations.


Technical Application Specialist (m/w/d) HLA & Transplant Diagnostics


Position Summary:
Individual’s primary function will be in a Technical Application Specialist (TAS) lead role, handling all customer inquiries, testing, and troubleshooting of various product inquiries and issues that are received by the TAS department. Experience with using NGS assays, workflow and all instrumentation is preferred.

Individual must also be familiar with the One Lambda product lines in general, with a working knowledge of Tissue Typing Trays, Lambda Cell Trays, Micro SSP, real Time PCR, Lambda Antigen Trays, Flow PRA and the LABMAS technology product lines, LABType and LABScreen.


Key Responsibilities:
The duties and responsibilities include, but are not limited to the following:
  • Gain in-depth technical knowledge and skills in one or more product families
  • Provide product training to the Product Specialist employees.
  • Provide technical support through analysis of customer data and provide expert interpretations to customers.
  • Resolve customer product performance inquiries:
  • Analyze product performance conditions and replicate end-user laboratory conditions in order to identify and isolate contributing factors to product performance failures(s).
  • Independently conduct tests and/or experiments to validate proposed solutions.
  • Communicate recommendations to end-users.
  • Maintain professional relationship with development teams for continuous self-training and provide teams with technical findings to supplement R&D’s continuous quality product improvement programs.
  • Perform regular proficiency tests to maintain and demonstrate mastery of technical skills and knowledge.
  • Travel as needed to customer centers and conferences/workshops (Domestic and International) to perform laboratory demonstrations, training sessions, etc.
  • Assist in planning and organizing in-house and external workshops including participating as an instructor.
  • Prepare and present reports and formal presentations to management regarding activities and results as required.

Minimum Requirements/Qualifications:

Education/Training Experience:
  • A Bachelor of Science Degree in the Biological Sciences and proven track of HLA experience
  • Practical experience in one or more of these areas: HLA Typing by AllType, HLA Typing by DNA (SSP); HLA Typing by rSSO (SSO); HLA Typing by LinkSeq; HLA Antibody Screening by ELISA; HLA Antibody Screening by LABScreen and Flow Cytometry.

Knowledge of:
  • Microsoft Office (Word, Excel, and PowerPoint)
  • One Lambda Tissue Typing Trays, Lambda Cell Trays, Lambda Antigen Trays, Micro SSP, LinkSeq, Flow PRA, and LABMAS technology
  • All One Lambda Analysis software (HLA Fusion, SureTyper)

Ability to:
  • Exercise independent discretion and judgment in execution of his/her duties.
  • Plan and organize oneself in a reliable and consistent manner
  • Communicate effectively, both orally and in writing with management, staff members and third parties (customers and channel partners)
  • Always maintain high professional corporate image with third parties
  • Maintain confidentiality of sensitive laboratory and business information; perform computer data entry in a conscientious manner

Working Conditions/Physical Requirements:
  • Laboratory setting working with human blood and/or tissue products
  • Occasionally sit in front of monitor utilizing PC for data input and/or analysis
  • Lifting of delivered packages and materials is required

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.