When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
The Technical Applications Scientist is responsible for providing remote pre and post sales technical support of products to customers and field personnel, as well as relaying customer feedback to the organization.
What will you do?
- Provide technical support for molecular biology product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
- Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted.
- Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
- Accurately record pertinent information from customer contacts in Customer Relationship Management system.
- Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
- Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
- Present technical updates to colleagues and contribute to department meetings.
- May present technical and product information at trade shows and in customer field visits.
- Participate in additional special team or individual projects.
Minimum Qualifications:
- Requires a B.S., B.A. or M.S. in molecular biology or similar field.
- PhD in molecular biology strongly preferred
- 3+ years of laboratory experience in molecular biology techniques required. Experience in Nucleic Acid purification, cloning, protein expression and/or gene expression profiling (RNAi, PCR, arrays, etc.) is most applicable.
- Proven technical writing capabilities
- Proven ability to quickly learn large amounts of new, complex technical information
- Demonstrated ability to effectively communicate, both orally and in writing
- Ability to manage multiple priorities
- Problem-solving ability
- Computer literacy, including spreadsheet, database, word processing and Internet applications
Preferred Qualifications:
- A PhD. or a PhD. with post-doctoral experience.
- Prior experience in customer service.
- Hands on experience with CRISPR/Cas9-based genome editing.
- Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc)
About Thermo Fisher Scientific!
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.