When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division:
US - Grand Island, NY
How will you make an impact?
As a Sr. Service Operations Representative you will contribute to customer's satisfaction and take care of meeting customer’s needs. You will impact customer satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team. Additionally, you will impact the Company's achievement of sales and service plan and forecast by ensuring the timely and accurate processing of orders, contracts, service calls etc.
What will you do?
- Act as first point of contact for the Field Service Team by opening install, training, and upgrade calls to ensure timely installation of instrumentation
- Manage internal and external customer support request to ensure quick resolution and maintain customer satisfaction.
- Promote customer allegiance
- Maintain all instrument equipment records and warranties in North America
- Co-ordinates with internal departments (GSS, Customer Care & Finance) to provide relevant information and input for all Service Contract Business
- Works together with Regional Managers and Team Leaders to get inquiries solved
- Ensures accurate and timely delivery of information, staying with in Service Levels
- Process up-front service sales and service invoicing
- Coordinate instrument relocations
How will you get here?
- High School Diploma Required. BS/BA in business administration or related field preferred
- Experience with quoting, booking, invoicing, and general SAP administrative duties- nice to have
- Experienced (2+ years) in SAP, E1 or other proprietary systems and MS office – or similar applications preferred
- Experience in working across functions and establishing strong working relationships
Knowledge, Skills, Abilities
- Strong written and verbal communication skills
- Strong critical thinking and problem-solving skills
- Solid organizational, time management and multi-tasking abilities
- Driven self-starter who seeks continuous improvement and embraces PPI
- Works with minimal supervision to achieve organizational goals
- Comfortable working independently and in a team environment
- Works well under pressure to meet deadlines
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
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