General Manager

Thermo Fisher Scientific Indianapolis, IN

About the Job


Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit


The Clinical Trials Division (CTD) within the Pharma Services Group partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time – a concept that we internally embrace as “There is a Patient Waiting.” Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 3000 employees in over 15 countries work hard every day knowing that what they do matters.


The General Manager directs and coordinates all the activities performed by departments having local responsibility within the Fisher Clinical Services Indianapolis unit. In this role, you will be responsible for formulating and administering long-range goals including directing and coordinating activities of the business unit and departments for which responsibility is delegated to further attainment of goals and objectives. You will review analyses of activities, costs, operations, forecast data and conditions to determine progress toward stated goals and objectives while ensuring that mutually effective customer relations are developed and maintained.

Key Responsibilities:

  • Recommend and define objectives in each area of responsibility. Develop specific short-term and long-range site plans and programs as well as supporting budget requests and financial estimates.

  • Review and approve, or develop and submit for approval, plans for the adequate control of Operations quality, budget spending, capital improvements, customer service and human resources.

  • Review performance against operating plans and standards. Provide reports and interpretation of results to direct reports.

  • Ensure site regulatory compliance and make recommendations for the improvement of policies and procedures.

  • Foster and maintain a customer focused culture throughout the site.

  • Work closely with the customer on new projects and services to ensure mutually satisfying development, implementation, and execution.

  • Participate in strategic contract negotiations with customer.

  • Ensure that Production schedules are prepared and executed which meet customer needs, designated timelines and financial objectives.

  • Select and maintain qualified personnel in all directly reporting positions.

  • Direct, monitor and effectively appraise the performance of all direct reports recommending or providing training and development activities where appropriate.

  • Cooperate and engage with other leaders within FCS Americas and globally to achieve site, business unit and divisional goals.

  • Create and maintain effective customer relations.

  • Apply Good Manufacturing Practices in all areas of responsibility

  • Demonstrate and promote the company vision

  • Conduct all activities in a safe and efficient manner.

  • Other duties may be assigned to meet business needs.


  • Bachelor’s degree in business or the sciences with 10 years of pharmaceutical clinical or commercial supply experience

  • 5 years progressive business management, customer relationship management and people leadership experience.

  • Experience running a multi shift Manufacturing-Packaging/Distribution facility, with financial acumen, and Clinical/Pharma or Bio Pharma experience preferred.

  • Experience in the CRO industry with drug development and/or clinical supply services requiring advanced IS or other solution is highly preferred.

  • Superior analytical and problem-solving skills.

  • Results- oriented with strong decision-making ability.

  • Sound administrative skills and well-developed management skills.

  • Proven ability to motivate people.

  • Participative management style with well-developed interpersonal skills.

  • Ability to effectively interact with and develop diverse personalities.

  • Well-developed communication skills.

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.