Field Application Support (mwd) Chromatography-MassSpectrometry Pharma

Thermo Fisher Scientific Darmstadt, Hessen

About the Job

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Field Application Support (m/w/d) Pharma

Portfolio: Chromatography and Mass Spectrometrry
Location: Germany - home office based

Position Summary:
The Field Application Support, Pharma QA/QC is a key commercial role within the Chromatography and Mass Spectrometry Division of Thermo Fisher Scientific. This role provides support to customers in the Pharma QA/QC market. The incumbent will improve customer satisfaction by ensuring the appropriate resources are engaged for optimal lab performance.

Key Responsibilities:
  • Customer Support
  • Primary point of contact for coordinating technical expertise and applications assistance
  • Ensures data is suitable for customer needs and identifies opportunities to streamline reporting
  • Ensures lab design, products and proposed solutions match customer requirements
  • Collects user feedback and pain points by communicating with the lab employees/end users on a regular daily, weekly, bi-weekly basis
  • Delivers follow-on training as required
  • Maintains traveling kit for rapid resolution of minor issues
  • Visit customer sites frequently
  • Manages the customer testimonial of the post-implementation experience with the holistic solution offered
  • Understands customer value equation

Key Relationships
  • Account Relationship Manager, Implementation Manager
  • Customers operating systems; software/lab personnel
  • Technical experts across Thermo Fisher Scientific

Minimum Requirements/Qualifications:
  • Several years of technical experience within contract testing, routine labs, or QA/QC environment
  • Bachelor’s degree, preferably in chemistry or other related sciences
  • Strong interpersonal, oral and written communication, and presentation skills
  • Computer proficiency in MS Office and the internet
  • Solid English written and verbal communication skills.
  • Organizational skills, ability to multi-task and meet deadlines
  • Ability to travel to customer locations up to 75%.

Key Competencies:
  • Background in Contract Testing Labs / Pharma QA/QC
  • Technical experience/chemist
  • Commercial thinking
  • Good communication skills

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.