Position Purpose:
The Sr. Operations Business Analyst – National Accounts plays a key role in supporting strategic partnerships with large national corporations, national trades associations, and state/local government agencies. This position focuses on driving operational efficiency, managing compliance processes, and delivering insights that enhance customer success across national accounts.
Key Responsibilities:
- Lead Project Teams of Analysts and other associates
- Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
- Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors
- Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.
- Deliver presentations to teams and executive leaders and sponsors.
Direct Manager/Direct Reports:
- Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers)
- No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Proven experience supporting high-visibility, enterprise-level accounts and associated sales teams
- Strong understanding of Pro Channels and Outside Sales operations
- Proficiency in MS Office Suite and Salesforce
- Demonstrated ability to manage compliance and contracting processes
- Skilled in analyzing sales and financial data to identify trends and opportunities
- Effective indirect communication skills (email, phone) with internal and external stakeholders
- Ability to collaborate cross-functionally with reporting, rebate, and sales teams
- Self-motivated and thrives in fast-paced, dynamic environments
- Willingness to travel (~10%) to trade shows, customer sites, and field visits
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Experience leading high performing teams
- Consulting management and/or project management.
- Strong quantitative skills such as statistics and data analysis
- Problem solving
- Strong Operations, Retail and/or field knowledge