Operations Associate

 

• Handles incoming, outgoing, and internal calls a professional and friendly manner, directing calls to the appropriate staff or department.
• Provides routine telephone information (e.g., hours of operation, address, directions) and directs non-routine or difficult inquiries to the designated staff member.
• Takes and relays detailed messages or transfers calls to voicemail when the appropriate staff member is unavailable.
• Greets and assists customers and visitors, determines the purpose of their visit, and directs them to the appropriate staff member. Maintains the visitor log and ensures visitors feel welcome.
• Enters and maintains accurate information in internal database systems.
• Tracks incoming mail, packages, and samples, sorting them by location, department, etc.
• Issues labels for outgoing mail, ensures proper preparation of packages.
• Maintains the showroom in an orderly fashion and reports any maintenance issues to appropriate Area Manager.
• Processes express/overnight deliveries, and special delivery service requests, and maintains appropriate receipts. Coordinates and verifies all delivery schedules. Provides clerical support as needed.
• Follows the standard operating procedures for assigned area.
• Handles orders for office supplies and ensures inventory is properly stocked.
• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

• 1–3 years of experience in a receptionist, administrative, general office, or customer service role.
• High school diploma, GED, or equivalent required.
• Excellent verbal and written communication skills.
• Bilingual (English/Spanish) preferred.
• Ability to maintain a courteous, professional, and patient demeanor when interacting with visitors, customers, and colleagues both in person and over the phone.
• Proficiency with basic office equipment and the ability to use a personal computer and word processing software.
• Strong organizational and time management skills with the ability to manage multiple tasks effectively.
• Detail-oriented with strong accuracy and follow-through.
• Ability to work effectively both independently and as part of a team.

• Primarily based in a showroom and office setting, with occasional warehouse area visits.
• May encounter varying conditions such as noise, dust, or temperature changes in warehouse or outdoor environments.
• Regular interactions with internal teams and external clients, including architects, designers, and contractors.
• Standard use of computers, phones, and office equipment is required.
• Occasional participation in meetings.

• Prolonged periods of sitting and working at a computer or telephone console.
• Frequent use of hands and fingers for typing, data entry, and operating office equipment.
• Ability to communicate verbally and listen effectively when answering phones and assisting visitors.
• Regular standing and walking to greet visitors, distribute mail, and maintain the showroom area.
• Ability to occasionally lift and move packages, office supplies, or materials up to 20–25 pounds.
• Ability to bend, reach, or stoop occasionally when organizing supplies, mail, or packages.
• Visual ability to read screens, shipping labels, and written documents.