POSITION OVERVIEW
The Customer Service Order Entry role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information.
Essential Functions
- Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services
- Manage order entry process
- Communicate with Sourcing team and SOPT to secure needed product
- Communicate with production or scheduling managers concerning special requirements on orders
- Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members
- Communicate any credit issues discovered upon order entry to appropriate sales personnel
- Answer incoming calls or emails; timely & professionally
- Perform other duties as requested
Competencies/Skills/Abilities
- High School Diploma or GED required
- Strong organizational skills and effective team player
- Ability to be detail-oriented and multi-task, work within specified timeframes
- Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
- Previous Customer Service work experience is required; previous work experience in our industry is preferred
- Proficient with Microsoft Office; Outlook, Excel and Word