Technical Engineer, Genetic System

Thermo Fisher Scientific Budapest, Budapest

About the Job

Technical Engineer, Genetic System

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $25 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. 

Technical Engineer, Genetic System

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $25 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

How will you make an impact?

As a Technical Service Engineer here at Thermo Fisher Scientific, you will be on the frontline in helping our customers solve some of the world’s toughest challenges from the fight against COVID-19 to Zika to many others. You’ll be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and unique contributions as you ensure our customers have a best in class experience every time.

What will you do?
  • First-line contact with customers to troubleshoot runs, instrument hardware, software and computer-related problems over the phone and emails focusing on Genetic System platforms such as NGS, qPCR or MicroArray
  • Triage function between Technical Service and Application Support by qualifying requests and addressing customer’s needs in resolving their inquiries.
  • Contributes to achieving specific Global Service & Support (GSS) related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices
  • Works closely with Support and Field Service Engineers to prioritize all activities
  • Delivers professional Support and Service activities in order to provide optimum support to all the local customers to achieve loyalty
  • Provides responsive telephone support and generally works to ensure that customer is successful in the use of Instrumentation.
  • Assures the professional relationship with existing customers to achieve customer loyalty to our company.
  • Ensures response times are met when contacting customers in line with contractual requirements.
How will you get here?
  • Professional background in life science, biology, clinical engineering or related subjects.
  • Good verbal and written command of Italian or French or Spanish or German, in addition to English (technical) language.
  • Troubleshooting knowledge and experience.
  • Computer literate including Linux, Python command line.
  • QPCR or Next Generation Sequencing Application knowledge, Ion Torrent preferably
  • Sanger Sequencing Laboratory experience to include knowledge in basic techniques related to Molecular Biology products with related instruments and applications background (e.g. ION) is essential.
Knowledge, Skills, Abilities
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
  • Ability to manage multiple priorities.
  • Problem-solving

*EVGSS2020 *GTSDouble