Technical Application Scientist - English/Italian/French speaker

Thermo Fisher Scientific Budapest, Budapest

About the Job

Technical Application Scientist - Italian/French Speaker

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $25 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

How will you make an impact?

The Technical Applications Scientist I is responsible for providing pre- and post-sales technical support of
Thermo Fisher Scientific Nalgene/Nunc consumer, laboratory plastics products & equipment’s directly to
customers and field personnel, as well as relaying customer feedback to the organization.

What will you do?
  • Provide technical support for Thermo Fisher Scientific laboratory plastics & equipment’s by answering customer technical inquiries. Inquiries may be received via telephone, email or web form
  • Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system
  • Recommend changes to knowledge databases, website, and other company-managed databases of technical information
  • Contribute to department meetings.
  • Participate in additional special team or individual projects
  • May be required to perform other related duties as opportunities arise
  • Minimal travel may be required for the position
How will you get here?
  • Minimum Qualifications: BSc. to MSc. in life sciences or chemistry, biochemistry or a similar field
  • 1-5 years laboratory experience
  • Prior experience in customer service or a customer facing role is a plus

Knowledge, Skills, Abilities
  • Proven ability to quickly learn large amounts of new, technical information
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
  • Ability to manage multiple priorities
  • Problem-solving ability
  • Must be customer focused and a team player
  • Must be fluent in both written and spoken English and Italian, French is a plus
  • Computer literacy, including spreadsheet, database, word processing and Internet applications