At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Why you should join:
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. This is an integral position contributing to the retention of our customers and a key function within our sales process which contributes to the successful development of business relationships via TE's Extraordinary Customer Experience strategy
Your main tasks:
- Become the go to and primary interface on a day basis with direct account responsibility, for account partners in the UK
- Manage the end to end post sales cycle
- Carry out contract reviews on orders/schedules and process in the SAP system
- Progress/expedite orders as requested
- Process request for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
- Review, action and issue all relevant order related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow up
Your ideal background:
- Excellent interpersonal skills and telephone manner
- 1 - 2 years of customer service experience is preferable
- Ability to communicate with customers and people at all levels of the organisation
- Proactive and flexible attitude as a team member
- Have an organized/methodical way of working accurately with an eye for detail
- Demonstrable experience of handling customers and working in a highly customer orientated environment
- Experience using SAP preferable but not essential
- Ability to work under pressure to tight deadlines
- Experience using Outlook, Word & Excel
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