Associate - Transaction Processing

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Job Details

  • Location: Chennai, //TN
  • Date Posted: 2024-02-09
  • Employment Type: Full Time
  • Category: Biotechnology/Pharmaceutical
  • Req Number: REF16542Y
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Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Description

1. Review open accounts from the daily Ageing report 2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations 3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements 4. Monitor customer payments activity to ensure receivables are collected in a timely manner 5.Ensure timely escalation in case of non-payment or no response 6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner 7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client 8. Assists with the cleanup of UC's (unapplied credits), short paid invoices 9. Send Dunning letter to customers to make the payment of delinquent accounts 10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis 11.Update Daily/Weekly trackers and perform self-quality check 12.Adherence to Control and Compliance.


Additional Information

All your information will be kept confidential according to EEO guidelines.