Snow Ski & Snowboard Shop Service Technician

Sun & Ski Sports Pembroke, MA

About the Job

SUMMARY

Our Sun & Ski store is seeking a driven Snow Ski Service Tech. We are looking for candidates that have the passion and drive to be number one and to work in a team atmosphere! This is an amazing opportunity for a dynamic individual.

RESPONSIBILITIES

  • Greet and assist customers with enthusiasm and a genuine smile.
  • Ensure you deliver exceptional Customer Service that is consistent and beyond expectations.
  • Determine customers' equipment needs.
  • Perform quality tunes, mounting, adjustments and repairs to customers' equipment according to established guidelines.
  • Adhere to safety procedures regarding use of tools and equipment.
  • Complete accurate work order paperwork and prioritize work orders in an expedient manner.
  • Ensure pricing is accurate, including any current advertised items and specials.
  • Serve as knowledgeable resource to customers.
  • Be familiar with the merchandise carried in the store, including brands, key features and benefits, as well as, ability to make accurate suggestions to customers.
  • Remain current on ski industry products and trends to share knowledge with customers.
  • Attend product knowledge clinics/camps.
  • Notify Management of any suspicious people or situations.
  • Loss Prevention maintain accurate cash control and minimize inventory losses.
  • Note: Additional responsibilities may be assigned as business needs dictate.


REQUIREMENTS

  • Ski and/or snowboard tuning experience
  • Preferred: 1-year service technician experience
  • Preferred: Retail and Customer Service experience
  • Strong selling and customer service skills
  • Exceptional interpersonal and communication skills
  • Basic computer skills, with the ability to learn the register