Purpose of Position:
The Technical Writer is part of the Technical Safety & Regulatory Compliance organization and is responsible for research, preparation and documentation of all information necessary to release safety/non-compliance and emissions/environmental recalls to both dealers and vehicle owners.
The Technical Writer coordinates with Investigations, Campaign Administration & Execution and Technical Service teams. Scope includes Chrysler, Jeep, Dodge, and Ram vehicles worldwide, as well as Alfa Romeo and Fiat branded vehicles sold in North America.
Job Description:
- Research existing service procedures and work with Technical Service Organization to define the most efficient methods to perform a recall repair.
- Development and delivery of advanced communications and repair instructions for dealers.
- Development of owner notification letters, including the review and delivery to the mailing provider.
- Management of timing of communications and workload in coordination with the Campaign Administration Lead and Campaign Responsible (Program Manager) to meet regulatory and internal requirements.
- Coordinate and oversee the time study to verify accuracy of the recall repair procedure, ensure that the required parts package is in accordance with the bill of materials, the service procedures are aligned with the recall repair, and the parts fit the vehicle as intended.
- Verify new and existing special tools required for the recall repair procedure and coordinate usage of unique tools that may be required.
- Respond to service questions relating to previously launched recalls by providing technical and diagnostic support to zone Technical Advisers and STAR Center dealer technical support personnel.
- Deliver the documentation to TechCONNECT and communicate recall launch status to appropriate internal corporate personnel and external field personnel.
- Develops, documents, and continuously improves recall execution processes and standard work.
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.