Product Manager - Customer Journey, Mobile App & Web

Build your brand. Tell your story. Take advantage of a rare opportunity to create something new and original.

 

At Stellantis, the Software Business Unit focuses on bringing an entirely new vision to the driving experience. Our mission is to design the most captivating experiences in Mobility, bringing “tomorrow’s” tech innovations closer to today, every day. If you’re ready to help drive this automotive technology transformation, we want to hear from you.

 

Your Mission:

 

The Product Management Department is building a best-in-class team in support of Stellantis’ Software Business Unit and is adding a talented Product Manager focused on Customer Journey. As a member of the team, your mission is to define, execute, and continuously improve the customer journey across web, mobile app and head unit.

 

Responsibilities include:

• Own end-to-end customer journeys for onboarding and subscriptions, ensuring clear accountability for user experience, business outcomes, and continuous improvement.
• Design and optimize seamless flows that reduce friction, accelerate engagement, and enable customers to quickly access connected services.
• Collaborate with cross-functional teams (engineering, design, marketing, legal, finance, and brand teams) to deliver scalable and compliant product solutions.
• Apply a strong problem-solving mindset by identifying root causes, leveraging data and user insights, and translating them into impactful product improvements.
• Define, track, and optimize key performance indicators such as onboarding completion, activation rate, conversion, retention, churn, and customer lifetime value.
• Contribute to roadmap planning and align product initiatives with broader platform and business strategy.
• Translate complex customer, business, and regulatory requirements into clear product definitions, user stories, and prioritized backlogs.
• Partner with engineering and architecture teams to ensure scalable, reliable, and high-performing systems, including identity, payments, billing, and subscription management.
• Lead prioritization efforts, focusing on high-impact initiatives that balance customer value, business goals, and technical feasibility.
• Conduct market, competitor, and internal analysis to inform product decisions and continuously refine onboarding and subscription strategies.
• Support go-to-market and lifecycle initiatives, ensuring alignment between product capabilities and marketing, customer support, and commercial strategies.

 

Your Platform:

 

A truly global company, we have headquarters in Amsterdam, Paris, Turin, and Auburn Hills. We also have technology hubs on the east and west coast of the United States, in South America, and India. These locations are the nerve center of our company, where the best ideas combine with unrivalled rigor to create the biggest and best automotive experiences in the world.

 

Our World:

 

Great mobility solutions start with great people! This is an exciting time to join us!

Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable, and sustainable mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate.

In this new era of mobility, our portfolio of brands is uniquely positioned to offer distinctive and sustainable solutions to meet the evolving needs of customers, as they embrace electrification, connectivity, autonomous driving, and shared ownership. Founded by visionaries who infused them with passion and competitive spirit, these brands have made automotive history for more than a century and continue to speak to customers and inspire our employees today.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and our people live and work.