The Supply Chain Team is seeking a self-motivated and highly customer centric leader to oversee our North America Supply Chain Customer Service and Dealer Support function. This role has direct impacts on high‑visibility processes and escalations that directly impacts dealer satisfaction, order fulfillment, and customer experience across the region.
In this role, you will lead a customer-centric team responsible for frontline dealer support, buyback prevention, and rapid response to critical supply chain issues — including 24/7 production shutdown requests.
This position requires:
- A strategic thinker who thrives in a fast‑paced environment
- An effective communicator, including at the executive level
- A disrupter that can drive continuous improvement across complex cross‑functional teams
- An extreme owner that that puts our customers at the center of our strategies and actions
KEY RESPONSIBILITIES:
Team Leadership & Operations Management
- Lead a team of 20 total heads, including 15 contractors, 4 call‑center agents, and 1 direct salaried report.
- Oversee daily dealer support operations across North America, ensuring timely, accurate, and high‑quality service delivery.
- Develop team capabilities and strengths, manage performance metrics, and drive operational discipline to support evolving business needs.
Dealer Support & Customer Experience
- Serve as the primary escalation point for high‑visibility dealer issues, executive escalations, and buyback prevention investigations.
- Serve as the Supply Chai Dealer Liason including but not limited to onsite dealer visits, dealer guild and council support, and continuous improvement initiatives to strengthen dealer relationships.
- Drive improvements in customer experience tied to timely order fulfillment, order accuracy, and supply chain responsiveness.
Critical Supply Chain Response
- Manage and prioritize urgent production shutdown requests on a 24/7 basis, ensuring rapid coordination with supply chain, logistics, and manufacturing teams.
- Partner closely with internal stakeholders to resolve high‑impact parts shortages and operational disruptions.
Cross-Functional Alignment & System Enhancements
- Collaborate with ICT and digital teams to support system enhancements that improve customer experience and processing efficiency.
- Maintain strong alignment with Mopar business units and broader Stellantis teams to ensure cohesive execution and communication.
Executive Communication & Reporting
- Prepare and deliver executive‑level presentations, performance updates, and strategic recommendations.
- Represent the dealer support function in leadership forums, cross‑functional reviews, and operational planning sessions.
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.