The overall objective is to provide clear, consistent, and actionable field quality performance and insights globally, enabling leadership to understand trends, identify key drivers, and take actions to improve quality, reduce warranty cost and protect customer satisfaction.
Build and lead a transversal organization responsible for delivering the analytics, reporting, and governance processes needed to track performance across all regions, brands, products and translate data into actionable improvement priorities and execution focus areas.
The Manager, Field Quality Performance & Analytics is accountable for the accuracy and alignment of field quality KPIs globally, and for leading the communication and governance of performance in key forums.
Main Accountabilities:
Deliverables of the function include on‑time and effective delivery of:
- Consolidated field quality performance KPIs and reporting, including months in service quality indicators, total warranty spend and issue trends across all regions, plants, and products
- Standardized reporting and analytics to ensure consistent visibility and interpretation of performance globally
- Clear identification of performance drivers, isolating key contributors by region, plant, product and subsystem
- Actionable insight explaining performance evolution, including what changed, why performance is improving or deteriorating, and expected impact
- A single, aligned global performance narrative used across all governance and leadership forums
- Develop and maintain strong alignment with Regional Quality, Engineering, Supplier Quality, Manufacturing and Aftersales teams to ensure data accuracy, consistency of interpretation, and accountability for performance outcomes.
- Lead and coordinate global performance governance, including:
- Weekly KPI reviews
- Stellantis Leadership Team (SLT) monthly reviews
- Board of Directors reporting
- Ensure performance reporting provides clear visibility on execution gaps, highlighting where actions are insufficient, delayed, or not impacting performance as expected.
- Drive continuous improvement of analytics, reporting tools, and governance processes, improving clarity, efficiency, and decision‑making over time.
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.