Job Description:
Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, Dealer Warranty Programs Specialist focused on warranty programs for dealers to join the Technical Service Organization team at Mopar Headquarters, in Auburn Hills, Michigan.
The Dealer Warranty Programs Specialist position is responsible for managing dealer programs that include but are not limited to a dealer evaluation program that rewards dealers with simplified claims processing based on select criteria, a program where dealers provide repair information beyond what is needed for claim review, and a program that connects assembly plants with dealers experiencing warranty issues. The specialist will use multiple systems in the warranty suite. Written and verbal communication skills are critical.
Duties include:
Dealer Evaluation Program:
- The evaluation program has been established for several years. A thorough analysis of the existing criteria, along with an exploration of potential alternatives, is required to ensure continued effectiveness. Leading this comprehensive review will be among the initial and critical responsibilities of the selected candidate.
- Development of criteria to determine vehicle repeat repairs
- Learning and updating SAS code used in evaluation processes
- Weekly, monthly, and quarterly updates to dealer facing website
- Evaluation, assignment, and communication of results at the dealer level and with and Field Operations
- Coordination with Claim System Business owner to ensure proper system parameters
Repair Information Program:
- Use of AI and other analytics tools to improve understanding of repair order data analysis
- Partnership with Global for common repair information standards
- Coordination with Technical Assistance evaluation of repair information quality
Dealer Partnership:
- Analysis of dealer claims data compared to plant vehicles to identify potential dealers
- Contacting dealers and Field Operations personnel for dealer selection in program
- Establishing frequency of contacts between plant and dealership
- Support of cross functional team (Assembly, Field Operations, Service)
Systems to be used:
- Stellantis Global Claim System (GCS)
- SAS Enterprise Guide for evaluation
- Snowflake
- Co-Pilot
- JD Power
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.