SUMMARY:
Works with and accepts general guidance and direction on the day to day management of the casino floor from the Casino Manager and/or the Casino Shift Manager on duty. Responsible for managing supervisors, dealers and games in the table games department. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Golden Nugget offers competitive wages and benefits. New hires may be eligible to receive a hiring bonus of up to $600.00. Come join our great team at the Golden Nugget.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily perform the duties and responsibilities of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Works with and accepts general guidance and direction on the day to day management of the casino floor from the Casino Manager and/or the Casino Shift Manager on duty. Responsible for managing supervisors, dealers and games in the table games department. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Golden Nugget offers competitive wages and benefits. New hires may be eligible to receive a hiring bonus of up to $600.00. Come join our great team at the Golden Nugget.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Monitor activity on all table games; ensure that game integrity is upheld.
- Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor.
- Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
- Maintain a detailed knowledge of upcoming casino events.
- Monitor and continually train table games staff including supervisors and dealers.
- Greet and interact with guests in a professional, welcoming and attentive manner.
- Ensure all laws, regulations, MICS and company/departmental policies are followed to by staff.
- Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day to day tasks.
- Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.
- Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
- Manage staff by assigning dealers to games and supervisors to sections; open and close games as business levels dictate or per the direction of the Casino Manager or Casino Shift Manager.
- Continually communicate pertinent gaming and employee information to the Casino Manager and/or the Casino Shift Manager and others as instructed.
- Inventory cards and other equipment on a daily basis.
- Effective coaching and suggesting issuance of progressive discipline to the Casino Manager / Casino Shift Manager as appropriate.
- Work closely with other managers to identify opportunities to increase revenues and operate more efficiently thereby increasing profitability.
- Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
- Accurate and efficient completion of day to day reports and special projects that may be assigned.
- Work varied shifts, including weekends and holidays.
- Perform other reasonable duties and responsibilities as requested.
- Perform auditions for potential new hires as requested.
SUPERVISORY RESPONSIBILITIES:
- Casino Floor Supervisors
- Table Games Dealers
QUALIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily perform the duties and responsibilities of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to effectively manage employees including necessary training and coaching with evidence of developing exceptionally motivated teams.
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
- Must be able to effectively communicate with excellent interpersonal skills.
- Able to effectively communicate in English, in both written and oral forms.
- Computer literate in Microsoft Windows/Office applications required.
- Must be able to obtain Nevada Gaming Registration and Alcohol Awareness Card.
- Minimum age requirement is 21.
EDUCATION and/or EXPERIENCE:
- Bachelor’s or related degree preferred.
- 5 years table games experience required.
- 2 years table games supervisory experience required.
- Knowledge of all table games.