Customer Service Administrator – Join us in San Antonio – Relo Available

Standard Aero - Appfeeder
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Job Details

  • Location: El Paso, TX, 88568
  • Date Posted: 2023-01-19
  • Employment Type: Full Time
  • Category: Customer Service
  • Req Number: 2500
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StandardAero is one of the largest independent maintenance, repair, and overhaul providers in the aerospace industry. At our plants, our units engage in a variety of work scopes involving troubleshooting, problem solving, and working together to embody our #1 priority, which is ensuring the safety of our people and our product. Summary: Maintains and updates files and databases associated with aviation records to ensure that associated documentation is complete and accurate. Advises customers, management, customer service, and/or engineering, as appropriate, if discrepancies or problems are found with records. Immune Specific Accountabilities - Recognizes and understands flight/product safety critical parts and processes. - Responsible for immediately reporting flight/product safety concerns. - Participates in proactive risk analysis of flight/product safety critical parts and processes. - Ability to review and create aviation historical records such as CEMS, Navy Logbooks, AFTO 95s or Commercial Logbooks/Configuration Sheets - Navigate aviation manuals and technical data to determine life limits on parts - Working knowledge of specialized aviation software/equipment used in Commercial or Military organizations. Specific Accountabilities - Audits historical records for airframes, power plants or modules that are to be repaired or overhauled. - Contacts internal and external customers when discrepancies are found with aviation records and makes corrections as required. - Maintains and updates files associated with aviation records; inputs and analyzes related data used in the customer database system. - Reviews final internal documentation consisting of inspection checklists, routed order tags, run sheets, etc. to ensure that all documentation is complete and entries are made to ensure configuration control. - Uses manual or computerized systems to prepare and maintain various reports for appropriate customers and internal personnel. - Informs management, customer service, and/or engineers of potentially controversial findings, issues, or problems with aviation records. - Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions. Technical Requirements - Strong administrative support skills. - Strong organizational, interpersonal, analytical, oral and written communication skills. - Working knowledge of specialized software/equipment relating to area of work. - Working knowledge of engine manuals and technical data. - Experience in a clerical or administrative position. Education Requirements - Associates Degree in Applied Sciences or Business Administration preferred. - Military or commercial training on Jet Engine Records Management highly desired. At StandardAero, we offer: - A clean, safe, and temperature-controlled work environment. - Competitive compensation structures and a total rewards package. - An opportunity to work with a variety of aircraft engines. - A variety of shifts and hours. - Opportunities for horizontal and vertical movement within the organization.