Premium Services Manager
About the Job
The Premium Services Manager provides oversight and direction to all catering, suites, club, seat-service and restaurant services within the facility. The Premium Services Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will promote a positive, enthusiastic and cooperative work environment.
• Ensure the overall effective management of Catering, Suites, Club, Seat-Service, and restaurant service areas with respect to operations, employee supervision and development, equipment functionality, employee relations; federal, state and company policy compliance, client/guest satisfaction.• Ensures total compliance with all alcohol service policies.• Provides on-going direction, supervision and mentoring to line managers. Monitor product quality and ensure high level of guest service• Provide direction and support to the Catering Sales Manager in identifying and securing new and repeat business.• Ensure line managers are equipped to troubleshoot technical problems with POS systems, from both a hardware and software perspective.• Responsible for ensuring all vault procedures are followed without exception (opening, closing, balancing, addressing monetary disparities).• Support line managers in ensuring event employee schedules are generated in a timely and accurate manner, and that staffing needs for Premium Services are fully met. Responsible for assuring all federal and state wage and hour regulations are adhered to with respect to OT, breaks, work schedules, training, etc.• Work with training managers/HR to assure the on-going training, development, mentoring and supervision of hourly employees, as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.• Assure all events deliver highest level of guest service and expectations of guest and client are met. Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
• Bachelor of Arts/Sciences in Hospitality, Business or related field.• Concessions Manager Certificate from the National Association of Concessionaires a plus• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co-workers, volunteers, management staff, guests and building client in a clear, professional and courteous manner which fosters a positive, cooperative and profitable work environment.• Ability to make solid, informed and effective business decisions in a fast-paced environment.• Ability to provide effective, compliant and respected leadership and team direction.• Ability to maintain a calm, professional, positive and flexible demeanor in all business situations.• Ability to positively, compliantly and effectively handle all aspects of employee relations.• Valid Food Handler's certificate if required by state and/or county of venue.• Valid Alcohol Service Permit if required by state and/or county of venue.• Highly proficient in controlling inventory and labor costs, securing company cash and assets, etc.• Demonstrated proficiency in computer applications (email, Outlook, Microsoft Office applications, etc.).• Working knowledge of POS and timekeeping systems.• Cash management skills, including revenue reporting, numbers manipulation, etc.• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.• Excellent verbal and written communication/presentation skills.• Ability to adhere to the highest standards of professionalism, discretion, ethics and judgement.
We are strengthened by our differences and united by making a difference. Spectra embraces diversity, equity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and the communities that we serve. We strive to create an inclusive culture and equitable workplace where all employees feel valued and can bring their whole selves to work. Not only is it the right thing to do, but we know that diverse, equitable and inclusive teams invite deeper collaboration and understanding, spark greater innovation, and achieve higher employee satisfaction.
Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply