Manager, Events

Spectra Hartford, CT

About the Job

Overview

Responsibilities include, but are not limited to, manage every aspect of their assigned events from the advance planning stages through the end of the event; assisting in coordination of the work of facility events staff; serving as liaison to all facility users; and to provide responsible staff assistance to the events department. This position will assume event assignments from the Senior Events Manager and Assistant General Manager.

Responsibilities

  • Plan, service and supervise events
  • Assist in booking exhibition events
  • Meet with facility clients in advance of events and assist in determining event needs; provide information and direction to operations and support staff including audio/visual, telecommunications, set-up, custodial, maintenance, security, and marketing personnel
  • Prepare drawing, layout, diagrams, instructions, set-up requirements, and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events
  • Submit service request to appropriate departments to schedule event staff according to client request; meet with clients to resolve set-up changes; ensure compliance with applicable fire, building, and safety codes
  • Serve as facility representative at events; enforce facility policies and procedures throughout each event; identify and resolve event problems; resolve public complaints
  • Establish, communicate, and maintain effective working relationships with staff, contractors and facility users
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Completion and/or assistance in the preparation of building to meet the requirements of upcoming events/shows
  • Completion and/or assistance with the completion of pre-show event financial estimates
  • Completion and/or assistance of post-show event settlements
  • Guide and assist event staff in job performance and resolution of patron issues and challenges
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Responsible for the Events Department role in the execution of event contracts and rental agreements
  • Function as a liaison between users of the facility and the facility staff
  • Prepare written evaluations of the events; distribute to appropriate management staff
  • Prepare written cost estimate to all clients in advance of their event as well as to prospective clients
  • Maintain accurate and complete files, records and other documents relating to assigned responsibilities
  • Participate on a variety of committees, both internal and external to the facility
  • Create and distribute detailed data sheets prior to every event
  • Assist with staffing and scheduling of union stagehand labor force
  • Coordinate with Finance/Payroll as needed to ensure applicable parties are paid
  • Coordinate service needs with Food and Beverage department as needed
  • Serve as Manager on Duty as scheduled
  • Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed
  • Perform other duties and responsibilities as required


Qualifications

  • Minimum of (1) year experience in direct support of events in a public assembly facility, or related field
  • Bachelor's degree from an accredited college or university with major course work in event management, sports administration, public relations, marketing, business administration, or a related field
  • Proficient in use of Microsoft Office and AutoCAD experience preferred
  • Strong oral and written communication skills
  • Ability to stand and walk for long periods of time, climb stairs, and occasionally lift up to 40 lbs.
  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software
  • Possession of, or ability to obtain, a current CPR certificate is preferred
  • Possession of, or ability to obtain, a valid drivers' license
  • Ability to provide exceptional customer service even in stressful situations Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Very strong organizational, communication, and interpersonal skills
  • Very strong ability to meet deadlines with high quality results in an environment
  • Ability to effectively manage multiple projects, tasks, and duties


We are strengthened by our differences and united by making a difference. Spectra embraces diversity, equity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and the communities that we serve. We strive to create an inclusive culture and equitable workplace where all employees feel valued and can bring their whole selves to work. Not only is it the right thing to do, but we know that diverse, equitable and inclusive teams invite deeper collaboration and understanding, spark greater innovation, and achieve higher employee satisfaction.

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.