Guest Services / Event Staff

Spectra Hartford, CT

About the Job

Overview

This position is responsible for ensuring all visitors to the XL Center and Pratt & Whitney Stadium at Rentschler Field receive a superior experience.

Responsibilities

  • Arrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniform
  • Greets all guests in a welcoming, friendly manner
  • Examines each ticket to ensure correct date and event
  • Escorts guests to correct seats
  • Answers guest questions regarding event and arena, e.g., location of concession stands, restrooms
  • Ensures non-smoking rules are followed
  • Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit
  • Responds to guest concerns in a respectful and calm manner and contacts Supervisor or Manager as needed
  • Maintains a positive, outgoing demeanor adhering to "Expectations for Guest Service" at all times
  • Accurately and thoroughly completes all pertinent reports and documentation


Qualifications

  • Prior Guest Services experience required
  • Excellent communication skills required with thorough understanding of written and spoken English
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
  • Ability to stand for long periods of time
  • Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
  • Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
  • Ability to remain calm and focused in fast-paced environment and stressful situations
  • Ability to work in adverse weather conditions, as needed


Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.