Event Security

Spectra Hartford, CT

About the Job

Overview

This position is responsible for ensuring the safety of visitors to the XL Center and Pratt & Whitney Stadium at Rentschler Field, as well as the security of restricted areas and the facilities in general.

Responsibilities

  • Arrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniform
  • Verifies credentials to ensure control of access into restricted areas
  • Responds immediately and professionally to guest disturbances/incidents
  • Secures the perimeter of ticketed areas
  • Screens guests as they enter the facility in accordance with the established standards
  • Accurately and thoroughly completes all pertinent reports and documentation
  • Effectively diffuse potentially volatile situations
  • Works cooperatively with Guest Services staff and Local and State Police
  • Interacts with Guests in a polite and professional manner
  • Answers Guest questions in a knowledgeable and helpful manner
  • Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
  • Performs other duties as required to the satisfaction of Supervisors and Management


Qualifications

  • Valid CT Guard Card is required
  • Prior Customer Service Experience, preferred
  • Excellent communication skills required with thorough understanding of written and spoken English
  • Knowledge and skill in radio communication
  • Ability to listen effectively, take and execute directions, as given
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
  • Ability to stand for long periods of time
  • Ability to exercise sound judgement to diffuse volatile situations
  • Ability to work independently and in a team environment
  • Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
  • Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
  • Ability to remain calm and focused in fast-paced environment and stressful situations
  • Ability to work in adverse weather conditions, as needed


Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.