Scientist II, Field Applications

Thermo Fisher Scientific Atlanta, GA

About the Job

How will you make an impact?
Provides scientific expertise and applications support and training to customers on Thermo Fisher Scientific's Applied Biosystems brand real-time PCR instruments through a variety of interfaces including in-person, phone and email communications. Partners with sales reps in the field to deliver sample preparation pre- and post-sales related customer support activities and solve customer escalations effectively. Acts as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business. This role is a remote, home office-based position requiring travel that may range from 50-75%.

What will you do?
Pre-Sales Support

  • Performs product demonstrations at customer or company sites
  • Prepares and presents seminars to wide array of audiences
  • Helps support technical training for Sales Representatives, as appropriate
  • Collaborates with Sales Representatives to develop technical selling strategies
  • Participates in the field test site determination process
  • Represents Thermo Fisher Scientific at trade shows and vendor shows to present Thermo Fisher Scientific products and gather information
  • Accompanies Sales Representatives on sales calls in customers' laboratories to provide technical and applications assistance in response to customer inquiries
  • Supports conditional sales placements in the field through on-site visits and telephone communication
  • Generate and record opportunities related to the Thermo Fisher Scientific workflow including service contracts

Post-Sales Support

  • Provides start-up applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers
  • Provides troubleshooting support to customers in the field or by phone/email
  • Resolves and/or escalates customer issues & complaints
  • Demonstrates basic operating and troubleshooting procedures for Thermo Fisher Scientific’s qPCR instrument workflow
  • Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members
  • Plans and delivers user meetings in house or in the field
  • Provides and continuously updates customer contact relevant information. Tracks, records and documents relevant information from all technical enquires from customers.

Other Roles & Responsibilities

  • Acquires and maintains theoretical and practical knowledge of real-time PCR and digital PCR applications and workflows
  • Reports on activities in the field on a regular basis to Manager and Sales partners through written reports and regular telephone conversations
  • Reports on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners
  • Stays current on scientific and industry trends and innovations
  • Participates in inter-departmental projects
  • Accountable for managing expenses, scheduling and tracking activities
  • Participates actively to support Sales and Service meetings as required
  • May be required to perform other related duties as required and/or assigned

How will you get here?
Requires a BA or BS in Biology, Molecular Biology, Biochemistry or related scientific field. Masters or PhD strongly preferred.

  • Requires a minimum of 3+ years of laboratory or related work experience.
  • Hands-on experience of real-time PCR on market-leading platforms is essential. 1+ year of working with Applied Biosystems real-time PCR instruments preferred.
  • Experience in presenting technical materials in written and verbal form is critical.
  • Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly preferred.
  • Teaching or instructional background/experience strongly preferred
  • 1+ year of working with Thermo Fisher Scientific’s Applied Biosystems brand real-time PCR instruments is preferred

Knowledge, Skills, Abilities

  • Is able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Capable of working independently. Is self-motivated and proactive.
  • Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts.
  • Is customer-centric and keenly aware of markets, trends and competitors
  • Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus
  • Is customer-centric and keenly aware of markets, trends and competitors
  • Is tenacious, decisive, nimble and quick, able to adapt from one situation to another quickly
  • Anticipates needs and problems while creating solutions
  • Demonstrates a sense of urgency, contagious optimism and a “can do” attitude
  • Is curious, inquisitive, innovative, never satisfied with the status quo
  • Greets challenge and change as opportunity
  • Has courage and confidence to take risks and learn from mistakes
  • Inspires, motivates and collaborates with others
  • Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues
  • Embraces and leverages diversity of culture and thought
  • Is strategic, astute and forward-thinking
  • Is authentic, transparent and leads by example, holding self and others accountable
  • Typically works remotely from home office.
  • Travel may range from 50% to 75%.
  • Responsible to effectively manage schedule and negotiate scheduling conflicts
  • Valid Driver’s license is required.
  • Most duties are performed at field locations which may require walking within customer facilities, standing while giving presentations or conducting meetings and sitting to complete reports and sales calls.
  • Demonstrations may require moving equipment and manual dexterity and ability to lift up to 50 pounds

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.