Sales Floor Merchandise Specialist

Buy Buy Baby Brookfield, WI

About the Job

The Retail Sales Specialist oversees a specialty department within their store which is known as a “Store within a store”. In this role you will be a product, service and selling expert for your area. The successful candidate has merchandising responsibility and oversees the associates who work in their area.

Key Responsibilities:
• Models exceptional customer service by building relationships with store customers; makes appropriate recommendations based on customer needs; drives sales through suggestive selling, add-ons, and home deliveries
• Meets with customers on a one-on-one basis to assist with determining personal needs and compiling merchandise preference list
• Explains features of a broad array of merchandise to customers
• Promptly and politely responds to customer inquiries and requests for support
• Resolves customer issues using customer service skills, and escalates issues to more senior associates as necessary to ensure customer satisfaction
• Organizes and straightens merchandise areas on the sales floor
• Performs Registry Specialist tasks
• Performs Sales Associate tasks
• Knowledgeable of available technology and tools
• Assists customers by offering a Baby order when merchandise is out of stock or not carried in the store
• Performs additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval, break room and restroom housekeeping
• Demonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilities

Education/Experience:
• High School diploma or equivalent
• 2-4 years of retail experience desired