UX Lead - Product Design

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

In this role, you will lead a UX/UI Product Design team by planning, designing, and executing as part of a cross-disciplinary agile team.   This is a strategic and tactical role.  You are curious about people, business and technology and can dive into complex or unfamiliar topics. You have great communication skills and easily build consensus among a diverse group of partners.  You have a demonstrated ability to simplify complex products and enjoy communicating efficient designs to a variety of business audiences.

• Provide strategic product design direction through Design Thinking, User Testing and Product Innovation methodologies. Drive alignment within the UX Product Design Team to ensure goals and related deadlines are met.

• Create user journeys, wireframes, detailed user flows, and prototypes that connects to the Deluxe design system. Establishing shared components and patterns to provide greater efficiency in enterprise product design.

• Strong collaboration with cross-functional teams to establish and build relationships across the enterprise is essential to the successful delivery of experience design projects. UX Lead – Product Design ensures that the team operates efficiently, maximizing and demonstrating the value of UX capabilities.  

• Coach and Mentor Team Members to meet customer and business needs. Establish and drive practices for UX Design quality, dependencies, integrity, and timeliness

• Partner with Leadership to influence data-informed decision-making, providing insight from customer research and feedback from user testing.

Basic Qualifications:

Bachelors Degree in Human-Centered Design or Related Field and 5 years of experience

HS/GED and 8 years of experience in Product Design, User Experience, Information Architecture, or related field

Software Product Development

User Experience Design

Team Operations

Process Improvements

Modern Design Tools; Figma or Sketch

Preferred Qualifications:

Bachelors Degree in Human-Centered Design or Related Field and 5 years of experience

Experience in Agile Methodology

Executive Communication Skills

Familiarity with Jira, Airtable

Experience with UX and Customer Research

Project and Product Management Experience

Passion for Financial Services

Workshop Design and Facilitation

UX Architecture

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer: 

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

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