Technician, Field Wellness - MedXM- Manhattan, NY req63422

Quest Diagnostics New York, NY

About the Job

Technician, Field Wellness - MedXM- Manhattan, New York - Monday- Friday

Basic Purpose:

Under general direction of the Provider Relations & Engagement Supervisor, performs field –based point-of-care and diagnostic testing services for client health plan members and other patient service-related duties as assigned.


Job Duties:

The following tasks are essential for this position. Incumbents in this classification may not perform all of these tasks, or may perform similar related tasks not listed here.


·         Conducts diagnostic service appointment visits to health plan members homes, patient service centers, health fair locations and/or other locations as assigned.  Visits may include some or all of the following services:

o   Bone Density Scans for Osteoporosis detection/prevention

o   Diabetic Retinopathy Imaging

o   Peripheral Arterial Disease measurement

o   POC lab testing including but not limited to, A1C finger sticks, Micro-albumin Urine testing and  FOBT kit (Drop Off)

·         Follows instructions provided by patient outreach center liaison/team lead and Provider Relations & Engagement Supervisor.

·         Completes diagnostic reports via company-provided laptop and assigned measuring equipment within 48-72 hours of health plan member encounter. 

·         Prepares clear, concise and comprehensive summary reports within established timelines

·         Uploads images in a timely manner (within 48-72 hours) to the designated portal

·         Updates status of assigned appointment lists via computer-based appointment management systems

·         Makes recommendations for process improvement to the Supervisor and internal partners

·         Responds to e-mails, instant messages, voice mail promptly and professionally.

·         Establishes and maintains effective working relationships with the public and all levels of staff and management.

·         Takes appropriate action to ensure compliance with company policy and procedures, standards of conduct, and with state and federal rules, regulations and laws.

·         Submits accurate time, travel logs and expense reports as directed by management and on time.

·         Adheres to departmental and company code of grooming and dress code, appearing neat and clean at all times.

·         Reports on time to appointments, following attendance guidelines.

·         Communicates appropriately with health plan members (clients), coworkers and the general public.

·         Performs other duties as required


Job Requirements:


Education and Experience:

·         High School Diploma

·         Professional medical certification strongly desired (medical assistant, phlebotomy, or similar)

·         Minimum 1 year experience in a customer service role with direct contact with customers

·         Experience in a health care organization a plus

·         Experience in a mobile / travel / floater role preferred



·         Able to navigate within an assigned geography and adapt to travel conditions in assigned service areas

·         Able to learn and apply policies and procedures of business unit operations.

·         Able to communicate verbally and in writing in English with business appropriate language usage, spelling, grammar, and punctuation.

·         Plan, organize, prioritize, and perform duties as assigned with minimal supervision.

·         Operate standard business applications on a lap-top computer with keyboard/data entry skills

·         Successfully adapt in a high-volume, fast-paced working atmosphere with multiple activities.

·         Must be detail oriented & ability to multi-task

·         Must be Computer literate in Microsoft Office


Travel Related:

·         Must be flexible and available based on appointment requirements across assigned territory and flexible to travel with advance notice to a broader geography within the state.

·         Must have reliable transportation, valid driver license, and clean driving record.


Physical Requirements and Working Conditions:

·         Requires vision (which may be corrected) to read small print.

·         Requires mobility of arms to reach and dexterity of hands to grasp and manipulate small objects.

·         Performs lifting, pushing and/or pulling which does not exceed 50 pounds but is a frequent aspect of the job. (Osteo machine weighs 50lbs with water in it)

·         Subject to outside environmental conditions due to extensive travel requirement s of position.

·         Requires driving, sitting, standing as part of routine activities