ServiceNow Developer

PNC Financial Services Group Pittsburgh, PA

About the Job





Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a ServiceNow Developer within PNC's TIS organization, you will be based in Pittsburgh, Pa or be a remote employee.

The hiring manager is looking for a candidate with the following skills:

Job description :
* Experience with building custom applications on ServiceNow
* Experience working on Web Services integrations such as REST, JSON & SOAP and working in a SAAS Environment.
* Working & implementation experience with Service Portal.
* Functional knowledge of Project Management, Agile and SDLC Methodologies.
* Strong communication and interpersonal skills and self-motivated.
* Strong skills/experience with Incident Management, Change Management, Configuration Management, Service Request, Asset Management, Knowledge Management, Project & Demand Management.
* Advanced analytical and problem-solving skills
* Hands on experience on basic configurations such as Access controls, notifications, workflows, business rules, client scripts and script includes.

The chosen candidate responsibilities will include but not limited to:
Design ServiceNow integrations and work with ServiceNow, business partners and technical teams, including off-shore for smooth implementation.
Serve as administrator and platform support resource.
* Provide end user technical and functional support for the ServiceNow platform by working with team of internal and external developers ensuring appropriate standards are followed.
* Support, advise and coordinate with the workload of the off-shore technical team on implementation projects, enhancements, production support and maintenance activities.
* Perform day to day support, administration and maintenance of the ServiceNow Platform



The hiring manager is looking for the following skills:
* Experience with building custom applications on ServiceNow
* Experience working on Web Services integrations such as REST, JSON & SOAP and working in a SAAS Environment.
* Working & implementation experience with Service Portal.
* Functional knowledge of Project Management, Agile and SDLC Methodologies.
* Strong communication and interpersonal skills and self-motivated.
* Strong skills/experience with Incident Management, Change Management, Configuration Management, Service Request, Asset Management, Knowledge Management, Project & Demand Management.
* Advanced analytical and problem-solving skills
* Hands on experience on basic configurations such as Access controls, notifications, workflows, business rules, client scripts and script includes.

Job Description

  • Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
  • Proposes & designs software solutions to address complex business needs.
  • Writes code, tests and deploys software.
  • Prepares technical and procedural documentation required for software.
  • Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

Application Design, Architecture – Knowledge of application design activities, tools and techniques; ability to utilize these to convert business requirements and logical models into a technical application design.

Application Development Tools – Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.

Application Testing – Knowledge of application testing and ability to design, plan and execute application testing strategies and tactics to ensure software quality throughout all stages of application development.

Packaged Application Integration – Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases and technology platforms.

System Development Life Cycle – Knowledge of project management techniques and the ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.

Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

Technical Writing/Documentation – Knowledge of the technical language and writing approach, and the ability to write paper-based and on-line technical reference documentation (guidelines, standards, procedures, processes, applications, etc.)

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:


The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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