Department: PCH-MAIN | Pre Access Services

Category: Patient Access

Location: Phoenix

Under the direction of the Manager, this position is responsible for the oversight of the day-to-day activities of the department. This position maintains appropriate staffing levels and monitors the daily productivity of the staff to ensure the timely completion of pre-registrations, insurance verifications and authorizations.

• Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
• Excellence in clinical care, service and communication
• Collaborative within our institution and with others who share our mission and goals
• Leadership that set the standard for pediatric health care today and innovations of the future
• Accountability to our patients, community and each other for providing the best in the most cost-effective way.

1. Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline.
2. Is the subject matter expert, assists the Pre-Access Specialists in calculating deductible, co-pay, lifetime maximum, pre-existing condition restrictions or other out-of-pocket expenses.
3. Acts as role model by displaying exemplary, compassionate and professional behavior and motivates staff to provide excellent, patient-focused service.
   • Builds relationships and maintains ongoing positive communication with patients, staff, DES, physicians and payers to provide information and/or resolve issues.
4. Identifies opportunities for departmental process improvements.
5. Oversees the daily operational activities of the department and assumes responsibility when Manager is not available.
   • Attends and actively participates in staff and interdepartmental meetings.
6. Participates in a variety of departmental and hospital edicational programs to maintain current skill and competency levels and demonstrates commitment to ongoing personal and professional development.
7. Plans and schedules work for the group ensuring proper distribution and completion of assignments. Maintains staff schedules to ensure adequate coverage.
8. Provides information for reporting by compiling department statistics, generating productivity reports, performing QA audits to assess accuracy and compliance, and monitoring KPI's.
9. Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Pre-Access Specialist, as needed.
10. Performs miscellaneous job related duties as requested.