Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the cant be done, solving the most daunting challenges facing our customers.
Responsibilities
Peraton is seeking a highly motivated individual to join our team of qualified, diverse individuals as a Customer Service analyst.
The analyst will be responsible for ticket creation, customer service, triage, problem solving, and troubleshooting data discrepancies in the interface between the organization's HR system and its recruiting system.
The candidate is expected to maintain high levels of customer satisfaction and work effectively with employees, subcontractors, and the Federal staff in a diverse team environment.
Qualifications
Basic Qualifications
- Bachelors Degree and 2 years of relevant experience or 6 years of relevant experience in lieu of a degree
- 3+ years of experience as a Tier 2/3 customer service analyst, application tester, or business analyst
- Excellent oral and written communication skills
- Strong problem solving skills
- Ability to independently organize work, prioritize tasks, and manage multiple and changing priorities
- Available to provide scheduled and ad hoc evening and weekend support
- Must be able to obtain a Position of Trust designation security clearance
- Must be a US Citizen
Preferred Qualifications
- PeopleSoft experience
- HRConnect experience
- Strong SQL and PS Query skills
- 1+ years in a Federal work environment
- Functional knowledge of Federal human resource management
- Experience with Microsoft Office Suite
For Colorado Residents
Colorado Salary Minimum: $41,995.20
Colorado Salary Maximum:$89,772.80
The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.