Coordinator Physician Practice

Northside Hospital Gainesville, GA

About the Job

Position Description
Works collaboratively with Northside Hospital Leadership to administer and coordinate all operations in order to achieve and maintain clinical quality, financial viability, patient and visitor safety as well as service excellence and customer satisfaction. Responsible for the day to day operations and supervision of the assigned Physician Practice and all its employees. Responsible for the coordination of all practice services including but not limited to patient access, scheduling, pre-authorization, chart management, nursing, any procedures and/or other functions. 

Primary Duties and Responsibilities

    1. Evaluates, identifies and makes changes in daily operations which include: adjusting staffing, use of resources and materials, priority setting and patient services to enhance the services within the practice.
    2. Implements, interprets, and ensures hospital and division philosophy, policies, procedures, and established standards of care and practice are followed.  Ensures consistency of clinical practice documents and hospital-wide policies with recognized regulatory and specialty standards. 
    3. Works in collaboration with the Manager, Physician Practices to manage resources in order to meet budget expectations.  Able to explain and justify variances from budget.  Assists in the assembly of the operational and capital budgets which accurately reflect the financial and operational needs of the practice. 
    4. Collaborates with Manager, physicians and marketing to develop strategies targeted to the consumer and referring physicians.  Actively seeks out and reports opportunities for additional revenue/market growth and expense reduction.
    5. Consistently exhibits good customer service skills in all interactions with staff, patients and families.  Establishes this as an expectation of all staff and actively monitors compliance with this expectation.  Coordinates Employee Service Excellence activities.
    6. Hires, trains, orients, counsels, evaluates and administers disciplinary action in conjunction with the Manager, Physician Practices.  Develops appropriate work schedules and assignments to ensure proper staffing for scheduled patients. 
    7. Maintains open lines of communication with all staff.  Conducts regular staff meetings to keep employees informed of practice and system issues. Provides updates to Manager.
    8. Monitors quality, productivity, through-put and efficiency of each operational area, resolves issues and recommends corrective actions as needed; oversees implementation with input from the Physician Practice Manager.
    9. Coordinates with Manager and staff to establish practice objectives and formulates plans and methods for meeting overall practice goals.
    10. Maintains positive working relationships with all physicians.
    11. Practices proper safety techniques in accordance with hospital and departmental policies and procedures.  Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury/accident to Manager.
Position Requirements
REQUIRED
1. High School Degree or Equivalent and a minimum of 3 years management experience in business, nursing, or healthcare related field; or a Bachelor’s Degree and a minimum of 1 years management experience in business, nursing or health care related field.
2. Demonstrated ability to set priorities, coordinate diversified and multiple activities, and make appropriate clinical and managerial decisions.
3. Possess advanced problem solving and team building skills.
4. Possess excellent communication and customer service skills.

PREFERRED
1. Bachelor’s degree in business administration, healthcare administration or related field
2. Physician practice or other ambulatory care setting management experience.
3. Computer knowledge experience with Microsoft Office Suite

License/Certification Requirements: No

Work Hours: 8a-5p

Weekend Requirements: No

On-Call Requirements: No