Cdm 365 Omnichannel (o2o) Service Spec

Nike Beaverton, OR

About the Job

Job Description


NIKE, Inc.'s storytellers, Marketing and Communication sets the brand tone. A creative force of specialists tell Nike's stories of innovation and sport through advertising, brand strategy, digital engagement and product presentation. Using channels ranging from retail stores to social media, Marketing & Communication teams connect the science and art of Nike innovations to the hearts and minds of athletes around the world.

The brand landscape has proven that a 365 approach is necessary to keep pace with consumer expectations. This means more consistent marketing programming that extends the brand fully into the consumer's world, and a commitment to long-term consumer concepts that differentiate our product offering consistently over time. Through an approach of creativity and testing, the 365 Marketing Team seeks to make sport and Nike essential to the daily lives of athletes* through relevant content-powered stories, services and shopping experiences. This means we obsess the consumer, their needs and behaviors, and we do so to power up and manage dynamic marketing programs that build our brand, daily.
Who we are looking for We are looking for a Omnichannel (O2O) Services Marketing Specialist to support the 365 Marketing team in our efforts to make sport and Nike essential to the daily lives of athletes*! The O2O Specialist will be a key member of the team, focused on all areas the consumer has with the Nike brand - across all digital touchpoints, in-stores and at events. This candidate will need to be a storyteller, comfortable digging into the data to drive insights and actions in an environment where innovation is paramount. This candidate possesses communication skills to deliver compelling messages across a wide range of audiences: senior leadership, business leaders, territory teams and product owners. This candidate is a team collaborator that is comfortable with ambiguity: this is a new space for our brand to drive at scale and always on.
What you will work on If this is you, you'll be working on the North America 365 Consumer Direct Marketing team where we are leading the vision for daily relationships with athletes, scaling a daily content engine. This team is at the forefront of brand storytelling, consumer data, creative content and technology! This work will require end-to-end management of marketing plans and close partnership with brand and business teams to stay aligned on project priorities and briefing of the creative team to drive impactful daily storytelling. A test-and-learn approach will underscore all work, and you will play an active role in supporting testing agendas.
As the NA CDM O2O Marketing Specialist, you will:

  • Support team with omnichannel (O2O) marketing programs including but not limited to: integrated digital/physical brand initiatives, community Giveback program, in-store experiences & events and membership opportunities.
  • Develops creative briefs to support business-building marketing strategies
  • Pilot services to engage, serve and retain athletes*
  • Lead all details of owned projects/initiatives including communication strategy, preparing and presenting briefs, running program overviews, work back schedules, creative approvals, project budget, distribution and recaps.
Who you will work with This work will be at the center of marketing innovation and idea incubation, working with multiple partners across the organization. To drive this O2O marketing offense, you will work cross-functionally with key partners across digital channels, stores, media, creative, data science, insights, planning, and brand marketing teams. You'll also partner closely with global as well as city teams. This is a team sport and will require consistent collaboration, partnership and buy-in across the Nike matrix. In this role you will be a critical individual contributor, and report directly into the 365 Cross Channel Marketing Director.

What you bring
  • BA/BS degree
  • 3 -5 years' experience in consumer marketing, brand marketing, or related experience in marketing strategy, planning, and implementation, advertising, PR, and events execution.
  • Strong understanding of digital marketing strategy and tactics across key channels including digital apps, email, .com experiences, paid media and social
  • Excellent written and verbal communication skills, including presentations
  • Outstanding task management across multiple work streams with attention to details
  • Proficiency with MS Office, Keynote.
  • Strong excel and data analysis skills
Previous experience managing a marketing channel for a multichannel retailer, combining both online and offline success criteria, is preferred