Are you looking to jumpstart your IT career with a company that values hands-on learning and technical growth? Our client, a large company based in King of Prussia PA, is seeking an Entry-Level Support Analyst to join their on-site support team. This is a full-time position working with Windows environments, Office 365, and ticketing systems, with a heavy focus on hardware troubleshooting and end-user support.
This is a great opportunity for someone eager to grow their IT career in a collaborative, team-first environment.
Required Skills & Experience· 1+ year of experience in IT support (internship or help desk experience acceptable)
· Strong troubleshooting skills with Windows 10/11 and Windows Server environments
· Experience with Microsoft 365 administration (password resets, mailbox management, Teams, SharePoint)
· Familiarity with hardware setup, imaging, and repair (laptops, desktops, printers, peripherals)
· Experience working with a ticketing system (ServiceNow, Jira, Zendesk, etc.)
· Excellent communication and customer service skills
· Basic knowledge of Active Directory (user creation, group management)
· Exposure to networking fundamentals (TCP/IP, DNS, DHCP)
· A+ or other entry-level certifications (CompTIA, Microsoft, etc.)
· Experience supporting remote or hybrid employees
Tech Breakdown
· 90% Windows / Office 365
· 10% Network & Peripheral Support
Daily Responsibilities
· 90% Hands-On Support (hardware, software, ticket triage)
· 10% Team Collaboration / Documentation
You will receive the following benefits:
· Medical, Dental, and Vision Insurance
· Vacation Time
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.