Case Manager- Social Worker, Full Time-Days, MRH: Case Management

Memorial Healthcare System Hollywood, FL

About the Job


Collaborates with physicians, nurses, and multidisciplinary team members to develop a plan of care for each assigned patient from admission through discharge. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and evaluations. Assesses and responds to patient/family needs by coordinating efforts of other team members. Identifies and resolves barriers that hinder effective patient care. NOTE: This is not a Nursing position.


Detailed responsibilities:
• Collaborates with the interdisciplinary team and consults with nursing staff to regularly evaluate the patient's current and ongoing needs.
• Participates in discharge planning including coordinating patient transfers to other facilities and coordination of community.
• Organizes and facilities care conferences with patients, families, representatives, and other members of the care team.
• Collaborates closely with governmental agencies (such as DCF, APS, CMS, and KePro) to ensure safe post-acute care and
• Works with patients/families to navigate through the healthcare system (post-acute choices, insurance plans, etc.) to coordinate
• Assesses and initiates crisis interventions and baker act if necessary.

Competencies and skills:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
• TEAM WORK: Contributes to fullest potential to achieve team goals.
• DISCHARGE PLANNING CLINICAL EFFECTIVENESS: Plans, implements and manages patient discharges and/or transfers.
• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
• CLINICAL POLICIES AND STANDARDS: Applies knowledge of clinical standards, policies, and procedures relevant to function and organization.



• Masters


Education specialization:
• Social Work - SW



Other information:
Complexity of Work: This role requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required.

Required Work Experience: Minimum 1 year experience.



Working conditions:
• Bending and Stooping    80.00%
• Keyboard Entry    80.00%
• Kneeling    60.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient    80.00%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient    40.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient    80.00%
• Pushing or Pulling 26 - 75 lbs Non-Patient    40.00%
• Reaching    80.00%
• Repetitive Movement Hand/Arm    80.00%
• Sitting    80.00%
• Squatting    60.00%
• Standing    80.00%
• Walking    80.00%
• Audible Speech    80.00%
• Hearing Acuity    80.00%
• Depth Perception    80.00%
• Distinguish Color    80.00%
• Seeing - Far    80.00%
• Seeing - Near    80.00%
• Bio hazardous Waste    60.00%
• Biological Hazards - Respiratory    60.00%
• Biological Hazards - Skin or Ingestion    60.00%
• Blood and/or Bodily Fluids    60.00%
• Communicable Diseases and/or Pathogens    60.00%
• Dust    60.00%
• Hazardous Medication    60.00%
• Latex    80.00%
• Computer Monitor    80.00%
• Domestic Animals    40.00%
• Fire Risk    40.00%
• Moving Mechanical Parts    60.00%
• Needles/Sharp Objects    60.00%
• Potential for Physical Assault    60.00%
• Wet or Slippery Surfaces    80.00%



Organizational Profile:
Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida’s largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:
  • Medical and Surgical Services
  • Emergency Room and Level I Trauma Center
  • Memorial Cancer Institute
  • Memorial Cardiac and Vascular Institute
  • Memorial Neuroscience Institute
  • The Family Birthplace
  • Women’s Services
  • Wasie Neonatal Intensive Care Unit
We are also home to a team of dedicated professionals, all of whom deliver nationally recognized, award-winning care. Memorial Regional Hospital has received Press Ganey’s Guardian of Excellence Award for Patient Satisfaction (Inpatient Behavioral Health) for three consecutive years, has been recognized by Truven Health Analytics as one of the nation’s 50 Top Cardiovascular Hospitals, and for the last seven years has received the Gold Plus Achievement Award from the American Stroke Association.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.