Ambulatory Nurse Coordinator (Surgical & Thoracic Clinic)

MedStar Washington Hospital Center Washington, DC

About the Job

  • Job Summary
    • Coordinates the operations of designated ambulatory practice(s) associates. Supervises clinical and support staff. Provides direct patient care and assists physicians with patient care.  Develops, implements, and maintains operational policies and procedures in consultation with physicians and administrative director.
    • Minimum Qualifications
      • Education/Training
        • A Bachelor’s degree in Nursing is required.
      • Experience
        • Approximately three to four years ofprogressively more responsible job related nursing and medical office practiceexperience, preferably in a busy multiple physician practice where demonstratedthe ability to deal effectively with insurance companies and HMO’s and solvepatient and staff problems.
      • License/Certification/Registration
        • A license as a registered nurse in the Districtof Columbia is required.
      • Knowledge, Skills & Abilities
        • PROBLEM SOLVING: Job requires a relatively high level of problem solving to find solutions to difficult human, technical, clinical or administrative problems.
        • INTERNAL CONTACTS: Internal contacts necessary to effectively explain and interpret information for others inside the hospital.
        • INDEPENDENT JUDGMENT: Work assignments are generally received in the form of broad goals or areas of responsibility and requires considerable judgment regarding the interpretation of policies, development of procedures, and selection of appropriate courses of action.
Primary Duties and Responsibilities
  • Develops goal/objectives for the work group to contribute to the achievement of the WHC business strategy.  Addresses roadblocks to achieving established goals and objectives.
  • Coordinates the day-to-day patient flow of designated ambulatory practices. Adjusts schedules/patient appointments to meet changing priorities due to severity of patients’ needs. Works with physicians and staff to minimize patient wait. 
  • Supervises clinical and support staff.  Establishes work schedules, makes daily assignments, delegates, and assigns duties/responsibilities. Interviews, hires, evaluates performance, promotes, and disciplines staff in conjunction with the Medical and  Administrative Director.
  • Effectively relates to peer’s supervisor and customers on a daily basis.
  • Assures appropriate triage of all incoming patient calls.  Assesses acuity of patient condition responding appropriately to requests for appointments, concern with need to be seen and how soon, as well as general clinical question/concern(s)(s).  Notifies physicians of discussions as appropriate.  Calls in prescription refills after consulting with physician.
  • Reviews all diagnostic test results.  Notifies appropriate physician of any critical or abnormal results.  Notifies patient of results as requested by physician. Completes proper documentation in unit’s automated patient information system.
  • Provides direct patient care, including, but not limited to: escorting patients to examination room, taking vitals, taking EKG’s, phlebotomy, giving injections, and assisting physicians with procedures as necessary. Ensures the physical well being of patients.
  • Establishes and maintains systems/procedures to handle referrals in accordance with various insurance guidelines.  Obtains authorization(s) for patient admissions, surgical procedures, specific tests, and verification of referrals to specialists from insurance companies/HMO’s.
  • Provides patient education based on appropriateness to the clinic.
  • Resolves conflicts between patients, physician, and staff independently and/or in consultation with the physicians.
  • Maintains a continuing education program for staff by giving or arranging for inservices and providing for training opportunities.
  • Develops and modifies unit policies, procedures, and operating protocols to ensure quality performance in conjunction with the physicians and Administrative Director.  Reports statistics, evaluates problems, and proposes solutions for the unit. 
  • Monitors and controls the unit’s budget in consultation with the physicians and the Administrative Director.  Forecasts activities and costs.  Procures and manages unit equipment, instrumentation, supplies, etc.  Evaluates and recommends new equipment and instruments. 
  • Maintains current knowledge of technical and business developments and communicates relevant information to the work group.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.