MedStar Southern Maryland Hospital Center, located in Clinton, Maryland, is an award winning, acute care hospital focused on caring for patients and their loved ones utilizing advanced technology under the guidance of expert clinicians. Quality, Safety, Wellness, and Patient Satisfaction are achieved through a spirit of patient centered services that connect us to the community we serve. If you believe in patient focused care, excellence, teamwork, and are committed to meeting the needs of our patients and customers, we invite you to join our team!
MedStar Southern Maryland Hospital Center is actively recruiting for an experienced Director of Women's Services to join our renowned team!
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Job Summary
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The Director assumes responsibility and accountability for nursing care for Women’s Services to include Labor & Delivery, Antepartum, Postpartum, Nursery, and Neonatal Intensive Care. They will provide leadership, management and direction to continually improve the profession of nursing and patient care outcomes.
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Minimum Qualifications
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Education/Experience
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Master’s degree in nursing or a related field required
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Minimum of five years experience in a specialty with at least two years in an acute care setting performing management or supervisory position.
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Prefer over 8 years of progressive nursing management.
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License/Certification/Registration
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Certification by a recognized accreditation body in specialty within one year of hire.
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Current Maryland RN License
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Knowledge, Skills & Abilities
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Ability to comprehend and follow the policies and procedures for MedStar Southern Maryland Hospital Center.
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Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position.
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Ability to demonstrate ethical behavior that supports the hospital’s mission, values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.
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Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.
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Ability to work effectively with people from a variety of culturally diverse backgrounds.
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Ability to maintain patient confidentiality.
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Demonstrated working knowledge of Women’s Services expertise to meet quality.
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Demonstrated proficiency with common computer based applications used in the hospital.
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Knowledge, skill, and ability to understand and demonstrate performance improvement, nursing, finance, supply management, and information technology.
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Ability to adapt to multiple and changing priorities.
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Knowledge of principles and practices relevant to clinical nursing specialty practice.
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Demonstrated knowledge of effective management and supervisory practices.
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Interpersonal skills to foster a collaborative environment between staff members.
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Ability to achieve operational goals though influence and expert change management skills.
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Demonstrate leadership abilities that contribute to a positive working environment.
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Ability to promote mutual respect and professionalism in working relationships.
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Displays proficient computer skills, including use of Microsoft Office.
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Demonstrates excellent teamwork, written and verbal communication and analytical skills.
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Demonstrates experience with Nursing Quality and Patient Safety Programs and practices.
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Primary Duties and Responsibilities
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Provides Clinical and Compliance guidance to Women’s Services staff according to state and federal laws and regulatory requirements governing patient care.
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Achieves operational goals through influence and expert change management skills.
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Complete associate performance evaluations on time.
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Conducts meaningful performance planning and review with associates as demonstrated by a developmental approach to involve the associates in resolving discrepancies and being engaged in their professional development.
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Resolves patient, family/visitor, and associate complaints in a timely manner.
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Adapts to multiple and changing priorities.
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Maintains current knowledge of principles and practices relevant to clinical nursing specialty practice.
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Assumes responsibility for meeting organizational goals for associates and patient satisfaction and other regulatory measures related to patient outcomes.
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Greets every customer with a smile, welcome them promptly with direct eye contact, and introduces self by name and title and explains plan of care.
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Customers needs always comes first so must be able to anticipate, listen and respond to their needs.
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Display ability to reverse negative outcomes by effectively utilizing customer service recovery skills when necessary.
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Adheres to the established organizational confidentiality guidelines. Obtains confidential information only when it is required for the performance of the job.
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Ensures customers the right to privacy and modesty by creating and maintaining a secure and trusting environment.
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Coaches and provides feedback to associates to ensure consistency.
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Practices and requires associates to demonstrate their daily commitment to Service Excellence.
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Creates reviews and revises all departmental policies, procedures and practices as needed.
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Ensures practice standards reflect evidence-based practice and are maintained and followed.
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Is prepared for emergencies and knows the correct and prompt actions to take in accordance with hospital policies and procedures.
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Represents nursing and assigned patient care areas during accreditation Joint Commission reviews.
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Assesses current associate education structure and processes with the departments and provides the best practices for implementation to include associate education and competencies.
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Develops, implements, and evaluates performance improvement plans related to patient outcomes and monitors and improves patient satisfaction.
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Develops presentations, projects, work plans, timelines and milestones.
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Manages clinical documentation, reporting and analysis related to patient care delivery.
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Facilitates sharing ideas, strategies, and tactics to achieve departmental facility targets.
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Collaborates with Nurse Leaders on successful completion of all initiatives.
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Assumes responsibility for measuring, tracking, monitoring, and reporting initiatives.
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Assesses patient and associate needs and services to identify trends and opportunities to advance the hospital’s market position, ensuring high quality and safe patient care.
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Reports relevant information regarding patient care and departmental operations to the Chief Nursing Officer and applicable healthcare team members as needed.
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Ensures associates have awareness of the safety and quality goals of the organization.
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Ensures provision of cost-effective and efficient patient care services by preparing and monitoring departmental budgets and assumes responsibility for meeting stated financial goals while achieving quality and service excellence goals.
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Participates in decision-making associated with the purchase of clinical supplies, patient care equipment and computerized technologies.
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Performs general supervisory and managerial function, including staffing, performance assessment, associate development, associate discipline and communication.
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Utilizes financial performance indicators to monitor departmental performance and operational goals.
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Maintains productivity levels for all areas ensuring that quality of service provided meets hospital established standards and clinical outcomes.
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Evaluates and organizes staff driven data for use in developing staffing guidelines and forecasting staffing needs.
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MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.