Customer Service Rep

MedStar Southern Maryland Hospital Center Clinton, MD

About the Job

Job Summary
- Performsroutine clerical duties, such as filing records arranged in a file in orderaccording to an established system. Retrieves data or correspondence from filesas requested within an appropriate time frame. Operates telephone system toanswer incoming calls; directs callers to appropriate personnel.
Minimum Qualifications
- Education/Experience
  - High School Diploma/GED
  - One year clerical experience preferred.
- License/Certification/Registration
  - N/A
- Knowledge, Skills & Abilities
  - Ability to comprehend and follow the policies and procedures for MedStar Southern Maryland Hospital Center.
  - Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position.
  - Ability to demonstrate ethical behavior that supports the hospital’s mission, values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.
  - Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.
  - Ability to work effectively with people from a variety of culturally diverse backgrounds.
  - Ability to maintain patient confidentiality.
  - Ability to maintain effective communication with others, both inside and outside the department.
  - Ability to work independently.
  - Ability to complete work in a priority order, meeting a high degree of professionalism, quality and craftsmanship.
  - Ability to prioritize work and maintain general office functions;
  - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Primary Duties and Responsibilities
- Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
- Re-direct calls as appropriate and take adequate messages when required.
- Organize, assemble and maintain medical lab files.
- Coordinate workflow in the absence of the supervisor.
- Greet, assist and/or direct physicians and patients in a professional manner.
- Provides backup order entry as needed
- Maintains a working knowledge of the Laboratory Information System
- Effectively able to utilize copiers, fax machines and other office equipment
- Delivers reports to the Nursing Units as needed.
- Transcribes dictation utilizing full range of medical terminology.
- Processes charge slips for manual testing

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

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