Patient Service Coordinator

MedStar Physician Partners LLC Washington, DC

About the Job

  • Job Summary
    • Serves as the initial contact person at the medical practice and greets patients in a courteous and professional manner. Makes appointments, registers patients, collects co-payments, updates demographic and insurance information, and provides patients with follow-up appointments and requisitions for tests.
  • Minimum Qualifications
    • Education/Training
      • High school graduation or equivalent; completion of a medical terminology course preferred.
    • Experience
      • 1 year experience in a medical record setting preferred; 1 year experience in a medical office or ambulatory health setting preferred, medical terminology course preferred.
    • License/Certification/Registration
      • CPR certification preferred.
    • Knowledge, Skills & Abilities
      • Ability to type 40 words per minute. Basic computer skills preferred.
  • Primary Duties and Responsibilities
    • Assists with maintaining supply inventory.
    • Attends all scheduled meetings including, but not limited to regular staff meetings and training classes for safety, infection control, OSHA, CPR, and others as required.
    • Completes the registration/chart preparation process which includes the following: Determines patient's method of payment and verifies insurance (i.e., EVS, memberchek, etc.) Collects copayment and enters any payments into the system. Updates patient demographic and billing information. Preregisters patients as necessary. Updates patient demographic and billing information in the system.
    • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
    • Coordinates billing procedures (including the input of charges) and collects payment for fee-for service/ commercial insurance patients. Must perform end of shift reconciliation.
    • Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy.
    • Identifies obvious emergencies and alerts appropriate staff.
    • Maintains referral log/referral tracking system and distributes to appropriate provider and/or department.
    • Maintains the reception desk/waiting area in a neat and orderly fashion.
    • Performs other duties as assigned.
    • Prepares, updates, and copies forms, reports, and records on a routine basis.
    • Provides outreach for missed appointments. Monitors and tracks no shows and enters data into the system.
    • Receives patients and determines the reason for visiting the primary care health center. Distinguishes whether the patient is a walk-in or scheduled appointment and provides appropriate forms.
    • Receives telephone calls, provides telephone triage and disseminates messages in a timely and appropriate manner.
    • Schedules appointments including follow-up/referral appointments. Completes requisitions for tests.
    • Serves as the primary backup for the Health Information Assistant (if applicable) or is the principal resource for daily medical records activities. Creates and request medical history files. May also serve as back up for Referral Coordinator and Discharge Coordinator.
    • Sorts and distributes departmental mail and correspondence.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.