Job Summary · Assists visitors and callers giving correct information and providing telephone communication service with regard to the hospital and its patients. Serves customers efficiently and follows customer service guidelines and principles.
Minimum Qualifications · Education/Training · High school graduation or equivalent, or an equivalent combination of education and experience. · ·
Experience · 3 months switchboard and receptionist experience. · ·
License/Certification/Registration · No special certification, registration or license required. · ·
Knowledge, Skills & Abilities · Excellent customer service skills. Typing skills. Ability to work independently. Verbal and written communication skills. Basic computer skills preferred.
Primary Duties and Responsibilities
1. Answers queries and inquiries and processes and directs incoming and outgoing calls.
2. Assists the staff, clergy, trades people, etc., including emergency calls.
3. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
4. Directs all visitors, callers, and staff their proper destination.
5. Files telephone sheets on patients when they are admitted and removes same sheets on date of discharge.
6. Keeps patient-related information up to date with current admissions, discharges, and transfers.
7. Keeps records of house staff signing in and out, time of return, and coverage during absence for proper pager coverage. Places wakeup calls to doctors and maintains sign-out sheets. Makes up schedules for on-call doctors by month and keeps them current in accordance with department standards. Keeps records and schedules of doctors and other personnel on duty each evening and for the month.
8. Maintains current telephone list of attending doctors beeper number list of house staff and other hospital supervisory personnel.
9. Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.
10. Participates in multidisciplinary quality and service improvement teams.
11. Performs other duties as assigned.
12. Places hospital-related long distance calls.
13. Records and reports all troubles with visitors, patients, and telephones to the proper authority.
14. Sends regular, emergency, conference, visiting hours ending, and information desk closing pages via intercom and beeper.
15. Uses terminals to obtain patient and doctor information in accordance with department standards.
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.